How to Refund on Taobao: 2019 Step-by-Step Refund Guide

How to Refund on Taobao: 2019 Step-by-Step Refunds Guide

Learn how to submit refund requests to Taobao directly as an international buyer without agents in this Taobao English guide!


Part 1: How to Buy From Taobao 2019 Guide
Part 2: How to Navigate Taobao 2019 Keywords Guide
Part 3: How to Ship From Taobao 2019 Guide
Part 4: How to Refund on Taobao 2019 Guide


Step 1: Tap on 我的淘宝 (My Profile) and 
我的订单 (My Orders)

How to Buy From Taobao: 2019 Step-by-Step Shipping Guide Profile Orders


Step 2: Tap on item and
 退款 (Refund)

How to Refund on Taobao: 2019 Step-by-Step Refunds Guide


Step 3: Select 退款原因 (Refund Reasons)

How to Refund on Taobao: 2019 Step-by-Step Refunds Guide Reasons

Refund Reasons

拍错/多拍/不想要 Purchased wrongly / Purchased extra / Don’t want the item
协商一致退款 The seller has already agreed to do a refund
缺货 Item is out of stock
未按约定时间发货 Seller did not ship the item out before the agreed deadline
其他 Others


Step 4: Elaborate & Upload Photos

How to Refund on Taobao: 2019 Step-by-Step Refunds Guide Reasons Elaborate Photos

Common Elaboration

Size is too big / Size is too small 尺寸太大 /尺寸太小
Bad quality 质量不好
Difference in colour as compared to photos 物品有色差
Item received in bad condition 收到的宝贝已经损坏了
I do not like the item after receiving it 收到宝贝后发觉并不喜欢
Wrong item sent 发错物品
Incorrect quantity of item, I purchased (5) items but only received (3) items 物品数量错了,我拍了 (5)个,但只收到 (3)个


Step 5: Tap on 提交 (Submit)

Once you submit your refund request, Taobao will give the seller 48 hours to respond to you. They may choose to accept or reject the request. If they reject the request, you may re-submit or message the seller to discuss further. If the seller does not respond within 48 hours, Taobao will automatically refund the item for you.

Part 1: How to Buy From Taobao 2019 Guide
Part 2: How to Navigate Taobao 2019 Keywords Guide
Part 3: How to Ship From Taobao 2019 Guide
Part 4: How to Refund on Taobao 2019 Guide

Master the Taobao guides to open up a whole new world of unbeatable bargains!

 

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