Understand Taobao’s refund policies and learn how to submit Taobao refund requests directly as an international buyer without agents in this Taobao English guide!
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Table of Contents:
Step 1: Tap on ęēę·å® (Account) and ęēč®¢å (My Orders)
Step 2: Tap on item and éę¬¾ (Refund)
Step 3: Select Refund Reason and Elaborate
Step 4: Check Refund Status
Step 1: Tap on ęēę·å® (Account) and ęēč®¢å (My Orders)
Step 2: Tap on item and éę¬¾ (Refund)
Scroll through your list of orders and look for the item you want to refund. Once located, tap into the item and tap on “éę¬¾” (Refund) to start your refund process on Taobao.
On the refund form, tap on “éę¬¾åå ” (Refund Reasons).
Step 3: Select Refund Reason and Elaborate
Here’s a list of the refund reasons available and their English translation:
| Refund reasons (Mandarin) | Refund reasons (English) |
| ęé/å¤ę/äøę³č¦ | Purchased wrongly/Purchased extra/Donāt want the item |
| ååäøč“éę¬¾ | The seller has already agreed to do a refund |
| ē¼ŗ蓧 | Item is out of stock |
| ęŖęēŗ¦å®ę¶é“å蓧 | Seller did not ship the item out before the agreed deadline |
| å ¶ä» | Others |
We’ve also collated a list of common elaboration for refunds on Taobao and here’s a list with English translation that you can use:
| Common Elaboration (English) | Common Elaboration (Mandarin) |
| Size is too big / Size is too small | å°ŗåÆøå¤Ŗ大 /å°ŗåÆøå¤Ŗå° |
| Bad quality | č“Øéäø儽 |
| Difference in colour as compared to photos | ē©åęč²å·® |
| Item received in bad condition | ę¶å°ēå®č“å·²ē»ęåäŗ |
| I do not like the item after receiving it | ę¶å°å®č“ååč§å¹¶äøåę¬¢ |
| Wrong item sent | åéē©å |
| Incorrect quantity of item, I purchased (5) items but only received (3) items | ē©åę°ééäŗļ¼ęęäŗ ļ¼5ļ¼äøŖļ¼ä½åŖę¶å° ļ¼3ļ¼äøŖ |
If your Taobao item is wrong or defective, you can also take a photo of the item and upload it in the Taobao refund form by tapping on “äøä¼ åčÆ” (Upload). Note that you can only upload a maximum of six photos.
After you tap on “ęäŗ¤” (Submit), you can also choose to delete or amend your refund request with “ę¤éē³čÆ·” (Amend Request) and “äæ®ę¹ē³čÆ·” (Edit Request).
Step 4: Check Refund Status
To check the status of your Taobao refund, simply tap on “ę¶ęÆ” (Alerts) on your Taobao homepage. You should see a numbered orange bubble ā that indicates the number of alerts you’ve received.
On your Alerts page, then tap on “äŗ¤ęē©ęµ” (Transaction Alerts). There’s also a similar numbered orange bubble beside it.
If your Taobao refund is successful, you should see an Alipay alert to notify you on the latest status of your refund. You’ll also see a refund alert that states “äŗ¤ęéę¬¾ęå” (Refund Success) ā tap into it.
On the Taobao refund summary page, you should see a “éę¬¾ęå” (Refund Success) orange header. The grey and green bar right below tracks the status of your refund process:
- “å家éę¬¾” (Seller’s Refund)
- “é¶č”åē” (Bank Processing)
- “éę¬¾ęå” (Refund Completed)
What if My Taobao Refund Request is Unsuccessful?
Once you submit your refund request, Taobao will give the seller 48 hours to respond to you. They may choose to accept or reject the request. If they reject the request, you may re-submit or message the seller to discuss further. If the seller does not respond within 48 hours, Taobao should automatically refund the item for you.
Master the Taobao guides to open up a whole new world of unbeatable bargains!
The Complete Consolidated Taobao to Singapore Guide:
Step-by-Step Shopping Guides
ā¢ How to Buy From Taobao: 2021 Step-by-Step Shopping Guide
ā¢ How to Refund on Taobao: 2021 Step-by-Step Refund Guide
ā¢ How to Navigate Taobao: 2021 Keywords Search Guide
ā¢ How to Image Search on Taobao and Find Products
ā¢ 4 Key Taobao Shopping Festivals To Look Out For
ā¢ #YouTripHauls: Taobao Product Recommendations (Taobao Singapore)
ā¢ My Experience Buying From Mujiās Official Store On Taobao
ā¢ ShopBack Taobao: How to Earn Taobao Cashback on Purchases
Step-by-Step Shipping Guides:
ā¢ How to Use Taobao Free Shipping Zone
ā¢ How to Ship From Taobao: 2021 Step-by-Step Shipping Guide (Updated!)
ā¢ How to Ship Bulky Items From Taobao: China CBM Shipping Guide 2021 (Updated!)
ā¢ Taobao Shipping: Taobao Direct vs ezbuy vs ezShip
ā¢ Best China Freight Forwarders Singapore 2021 (Agent Comparison)
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