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How to Refund on Taobao: 2020 Step-by-Step Refund Guide

How to Refund on Taobao: 2019 Step-by-Step Refunds Guide
Chanel Li
  • Chanel Li
  • 8 February 2019
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Learn how to submit refund requests to Taobao directly as an international buyer without agents in this Taobao English guide!

The Complete Guide to Taobao Shopping
Part 1: How to Buy From Taobao
Part 2: How to Navigate Taobao Keywords
Part 3: How to Ship From Taobao
Part 4: How to Refund on Taobao
Part 5: How to Reverse Image Search on Taobao
Part 6: How to Checkout Taobao in CNY with YouTrip
Part 7: How to CBM Bulky Ship From Taobao
Part 8: How to Earn Cashback From ShopBack Taobao

Part 9: How to Use Taobao Free Shipping Zone

Step 1: Tap on 我的淘宝 (Account) and 我的订单 (My Orders)

  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Account
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide My Orders

Step 2: Tap on item and 退款 (Refund)

Scroll through your list of orders and look for the item you want to refund. Once located, tap into the item and tap on “退款” (Refund) to start your refund process on Taobao.

On the refund form, tap on “退款原因” (Refund Reasons).

  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Scroll List
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Locate Item
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Refund Button
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Refund Reasons

Step 3: Select Refund Reason and Elaborate

Here’s a list of the refund reasons available and their English translation:

Refund reasons (Mandarin)Refund reasons (English)
拍错/多拍/不想要Purchased wrongly/Purchased extra/Don’t want the item
协商一致退款The seller has already agreed to do a refund
缺货Item is out of stock
未按约定时间发货Seller did not ship the item out before the agreed deadline
其他Others
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Select Reason
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Elaborate Reason

We’ve also collated a list of common elaboration for refunds on Taobao and here’s a list with English translation that you can use:

Common Elaboration (English)Common Elaboration (Mandarin)
Size is too big / Size is too small尺寸太大 /尺寸太小
Bad quality质量不好
Difference in colour as compared to photos物品有色差
Item received in bad condition收到的宝贝已经损坏了
I do not like the item after receiving it收到宝贝后发觉并不喜欢
Wrong item sent 发错物品
Incorrect quantity of item, I purchased (5) items but only received (3) items物品数量错了,我拍了 (5)个,但只收到 (3)个

If your Taobao item is wrong or defective, you can also take a photo of the item and upload it in the Taobao refund form by tapping on “上传凭证” (Upload). Note that you can only upload a maximum of six photos.

After you tap on “提交” (Submit), you can also choose to delete or amend your refund request with “撤销申请” (Amend Request) and “修改申请” (Edit Request).

  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Upload Photos
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Delete or Amend Request

Step 4: Check Refund Status

To check the status of your Taobao refund, simply tap on “消息” (Alerts) on your Taobao homepage. You should see a numbered orange bubble – that indicates the number of alerts you’ve received.

On your Alerts page, then tap on “交易物流” (Transaction Alerts). There’s also a similar numbered orange bubble beside it.

  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Homepage Alerts
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Transaction Alerts

If your Taobao refund is successful, you should see an Alipay alert to notify you on the latest status of your refund. You’ll also see a refund alert that states “交易退款成功” (Refund Success) – tap into it.

  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Alipay Processing
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Refund Alert

On the Taobao refund summary page, you should see a “退款成功” (Refund Success) orange header. The grey and green bar right below tracks the status of your refund process:

  • “卖家退款” (Seller’s Refund)
  • “银行受理” (Bank Processing)
  • “退款成功” (Refund Completed)
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Refund Success
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Seller's Refund
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Bank Processing
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Refund Completed

What if My Taobao Refund Request is Unsuccessful?

Once you submit your refund request, Taobao will give the seller 48 hours to respond to you. They may choose to accept or reject the request. If they reject the request, you may re-submit or message the seller to discuss further. If the seller does not respond within 48 hours, Taobao should automatically refund the item for you.

Master the Taobao guides to open up a whole new world of unbeatable bargains! Did we miss out any Taobao tips and tricks? Let us know in the comments below or ping us at content@you.co!

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