Understand Taobao’s refund policies and learn how to submit Taobao refund requests directly as an international buyer without agents in this Taobao English guide!

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Table of Contents:
Step 1: Tap on 我的淘宝 (Account) and 我的订单 (My Orders)
Step 2: Tap on item and 退款 (Refund)
Step 3: Select Refund Reason and Elaborate
Step 4: Check Refund Status

Step 1: Tap on 我的淘宝 (Account) and 我的订单 (My Orders)

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Step 2: Tap on item and 退款 (Refund)

Scroll through your list of orders and look for the item you want to refund. Once located, tap into the item and tap on “退款” (Refund) to start your refund process on Taobao.

On the refund form, tap on “退款原因” (Refund Reasons).

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Step 3: Select Refund Reason and Elaborate

Here’s a list of the refund reasons available and their English translation:

Refund reasons (Mandarin)	Refund reasons (English)
拍错/多拍/不想要	Purchased wrongly/Purchased extra/Don’t want the item
协商一致退款	The seller has already agreed to do a refund
缺货	Item is out of stock
未按约定时间发货	Seller did not ship the item out before the agreed deadline
其他	Others

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We’ve also collated a list of common elaboration for refunds on Taobao and here’s a list with English translation that you can use:

Common Elaboration (English)	Common Elaboration (Mandarin)
Size is too big / Size is too small	尺寸太大 /尺寸太小
Bad quality	质量不好
Difference in colour as compared to photos	物品有色差
Item received in bad condition	收到的宝贝已经损坏了
I do not like the item after receiving it	收到宝贝后发觉并不喜欢
Wrong item sent	发错物品
Incorrect quantity of item, I purchased (5) items but only received (3) items	物品数量错了，我拍了 （5）个，但只收到 （3）个

If your Taobao item is wrong or defective, you can also take a photo of the item and upload it in the Taobao refund form by tapping on “上传凭证” (Upload). Note that you can only upload a maximum of six photos.

After you tap on “提交” (Submit), you can also choose to delete or amend your refund request with “撤销申请” (Amend Request) and “修改申请” (Edit Request).

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Step 4: Check Refund Status

To check the status of your Taobao refund, simply tap on “消息” (Alerts) on your Taobao homepage. You should see a numbered orange bubble – that indicates the number of alerts you’ve received.

On your Alerts page, then tap on “交易物流” (Transaction Alerts). There’s also a similar numbered orange bubble beside it.

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If your Taobao refund is successful, you should see an Alipay alert to notify you on the latest status of your refund. You’ll also see a refund alert that states “交易退款成功” (Refund Success) – tap into it.

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On the Taobao refund summary page, you should see a “退款成功” (Refund Success) orange header. The grey and green bar right below tracks the status of your refund process:

• “卖家退款” (Seller’s Refund)
• “银行受理” (Bank Processing)
• “退款成功” (Refund Completed)

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What if My Taobao Refund Request is Unsuccessful?

Once you submit your refund request, Taobao will give the seller 48 hours to respond to you. They may choose to accept or reject the request. If they reject the request, you may re-submit or message the seller to discuss further. If the seller does not respond within 48 hours, Taobao should automatically refund the item for you.

Master the Taobao guides to open up a whole new world of unbeatable bargains!

The Complete Consolidated Taobao to Singapore Guide:

Step-by-Step Shopping Guides
• How to Buy From Taobao: 2021 Step-by-Step Shopping Guide
• How to Refund on Taobao: 2021 Step-by-Step Refund Guide
• How to Navigate Taobao: 2021 Keywords Search Guide
• How to Image Search on Taobao and Find Products
• 4 Key Taobao Shopping Festivals To Look Out For
• #YouTripHauls: Taobao Product Recommendations (Taobao Singapore)
• My Experience Buying From Muji’s Official Store On Taobao
• ShopBack Taobao: How to Earn Taobao Cashback on Purchases

  Step-by-Step Shipping Guides:
• How to Use Taobao Free Shipping Zone
• How to Ship From Taobao: 2021 Step-by-Step Shipping Guide (Updated!)
• How to Ship Bulky Items From Taobao: China CBM Shipping Guide 2021 (Updated!)
• Taobao Shipping: Taobao Direct vs ezbuy vs ezShip
• Best China Freight Forwarders Singapore 2021 (Agent Comparison)

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