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How to Refund on Taobao: 2022 Step-by-Step Taobao Refund Guide

How to Refund on Taobao: 2021 Step-by-Step Taobao Refund Guide
  • 8 July 2021
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Understand Taobao’s refund policies and learn how to submit Taobao refund requests directly as an international buyer without agents in this Taobao English guide!

💜 Until 8 March 11:59 pm: Here’s your last chance to treat yourself to everything on your Taobao wish list. Simply check out with your YouTrip card to score up to 38% off (min. spend of S$200). Register now.

Table of Contents:
Step 1: Tap on 我的淘宝 (Account) and 我的订单 (My Orders)
Step 2: Tap on item and 退款 (Refund)
Step 3: Select Refund Reason and Elaborate
Step 4: Check Refund Status

Step 1: Tap on 我的淘宝 (Account) and 我的订单 (My Orders)

  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Account
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide My Orders

Step 2: Tap on item and 退款 (Refund)

Scroll through your list of orders and look for the item you want to refund. Once located, tap into the item and tap on “退款” (Refund) to start your refund process on Taobao.

On the refund form, tap on “退款原因” (Refund Reasons).

  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Scroll List
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Locate Item
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Refund Button
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Refund Reasons

Step 3: Select Refund Reason and Elaborate

Here’s a list of the refund reasons available and their English translation:

Refund reasons (Mandarin)Refund reasons (English)
拍错/多拍/不想要Purchased wrongly/Purchased extra/Don’t want the item
协商一致退款The seller has already agreed to do a refund
缺货Item is out of stock
未按约定时间发货Seller did not ship the item out before the agreed deadline
其他Others
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Select Reason
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Elaborate Reason

We’ve also collated a list of common elaboration for refunds on Taobao and here’s a list with English translation that you can use:

Common Elaboration (English)Common Elaboration (Mandarin)
Size is too big / Size is too small尺寸太大 /尺寸太小
Bad quality质量不好
Difference in colour as compared to photos物品有色差
Item received in bad condition收到的宝贝已经损坏了
I do not like the item after receiving it收到宝贝后发觉并不喜欢
Wrong item sent 发错物品
Incorrect quantity of item, I purchased (5) items but only received (3) items物品数量错了,我拍了 (5)个,但只收到 (3)个

If your Taobao item is wrong or defective, you can also take a photo of the item and upload it in the Taobao refund form by tapping on “上传凭证” (Upload). Note that you can only upload a maximum of six photos.

After you tap on “提交” (Submit), you can also choose to delete or amend your refund request with “撤销申请” (Amend Request) and “修改申请” (Edit Request).

  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Upload Photos
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Delete or Amend Request

Step 4: Check Refund Status

To check the status of your Taobao refund, simply tap on “消息” (Alerts) on your Taobao homepage. You should see a numbered orange bubble – that indicates the number of alerts you’ve received.

On your Alerts page, then tap on “交易物流” (Transaction Alerts). There’s also a similar numbered orange bubble beside it.

  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Homepage Alerts
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Transaction Alerts

If your Taobao refund is successful, you should see an Alipay alert to notify you on the latest status of your refund. You’ll also see a refund alert that states “交易退款成功” (Refund Success) – tap into it.

  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Alipay Processing
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Refund Alert

On the Taobao refund summary page, you should see a “退款成功” (Refund Success) orange header. The grey and green bar right below tracks the status of your refund process:

  • “卖家退款” (Seller’s Refund)
  • “银行受理” (Bank Processing)
  • “退款成功” (Refund Completed)
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Refund Success
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Seller's Refund
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Bank Processing
  • How to Refund on Taobao: 2020 Step-by-Step Refund Guide Refund Completed

What if My Taobao Refund Request is Unsuccessful?

Once you submit your refund request, Taobao will give the seller 48 hours to respond to you. They may choose to accept or reject the request. If they reject the request, you may re-submit or message the seller to discuss further. If the seller does not respond within 48 hours, Taobao should automatically refund the item for you.

Master the Taobao guides to open up a whole new world of unbeatable bargains!

The Complete Consolidated Taobao to Singapore Guide:

Step-by-Step Shopping Guides
• How to Buy From Taobao: 2021 Step-by-Step Shopping Guide
• How to Refund on Taobao: 2021 Step-by-Step Refund Guide
• How to Navigate Taobao: 2021 Keywords Search Guide
• How to Image Search on Taobao and Find Products
• 4 Key Taobao Shopping Festivals To Look Out For
• #YouTripHauls: Taobao Product Recommendations (Taobao Singapore)
• My Experience Buying From Muji’s Official Store On Taobao

• ShopBack Taobao: How to Earn Taobao Cashback on Purchases

  Step-by-Step Shipping Guides:
• How to Use Taobao Free Shipping Zone
• How to Ship From Taobao: 2021 Step-by-Step Shipping Guide (Updated!)
• How to Ship Bulky Items From Taobao: China CBM Shipping Guide 2021 (Updated!)
• Taobao Shipping: Taobao Direct vs ezbuy vs ezShip
• Best China Freight Forwarders Singapore 2021 (Agent Comparison)

Join YouTrip Taobao Alley on Telegram for more tips and guides like this.

Did we miss out on any Taobao tips and tricks? Let us know in the comments below or ping us at content@you.co!

If you still haven’t gotten your YouTrip card yet, don’t miss out. Use promo code <TAOBAO5> to sign up and get up to S$5 off your next Taobao purchase with YouTrip!

For more great tips and guides like this, join our Telegram (@YouTripSG) and subscribe to our free weekly newsletter here or down below!

Related Articles

My Experience Buying From Muji’s Official Store On Taobao

Taobao Shopping: Taobao vs ezbuy Price & Shipping Cost

10 Korea Winter Wear & Ulzzang Outfits Under $40

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  5. Not stackable with existing promotions.
  6. Exclusions Apply.
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20% off at Zoey!

20% off supplements

  • Valid till 31 December 2022
  • Pay with YouTrip and apply code 'ZOEYYT' during checkout
  • Enjoy 20% off supplements upon checkout
Terms & conditions
  1. Promo code only applicable when using your YouTrip Mastercard upon checkout.
  2. 1 redemption per customer only
  3. Promo codes are not exchangeable for cash.
  4. Valid only for original price items.
  5. Not stackable with existing promotions.
  6. Exclusions Apply.
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2% cashback at Razer!

2% cashback

  • Valid till 31 December 2023
  • Pay with YouTrip during checkout
  • Receive cashback within 45 days after checkout
Terms & conditions
  1. Only purchases made through the Razer affiliate link provided by YouTrip will be eligible for cashback.
  2. Return to YouTrip Perks and clickthrough to Razer whenever you are making a new transaction.
  3. Purchase must be made within the same window.
  4. Cookies must be enabled on your browser for cashback to be tracked.
  5. Cashback will be awarded after 45 days from the date of purchase.
  6. Cashback will not be awarded for cancelled or refunded orders.
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Up to $12 off at FairPrice Online!

$10 off min $135 spend

  • Valid till 22 December 2021
  • Pay with YouTrip and apply code 'MCXMAS21' during checkout
  • Enjoy $10 off min $135 spend
  • First 2,500 redemptions only

$12 off min $150 spend

  • Valid till 22 December 2021
  • Pay with YouTrip and apply code 'MCXMAS21' during checkout
  • Enjoy $12 off min $150 spend
  • First 2,500 redemptions only
Terms & conditions
  1. Redemption of promo code is applicable only for purchases made on FairPrice online at www.fairprice.com.sg and FairPrice Mobile App upon login, and for home delivery only.  
  2. Only one promo code can be used for each transaction. FairPrice reserves the right to reject any order that has violated this.
  3. Promo code is to be used for one-time redemption only.
  4. Promo code cannot be used for the purchase of certain restricted products, for example, certain infant milk formulas. Please visit FairPrice online for more details.
  5. Qualifying spend refers to a nett spend of at least S$135.00 (excluding delivery fee, service fee, and any other surcharge) in a single transaction at NTUC FairPrice online during the promotional period.
  6. Using a promo code in conjunction with other free gift promotions, may alter the minimum amount for delivery.
  7. Additional charges, service fees and minimum nett purchase amount for free home delivery may be required and may differ for promotional periods and will be in accordance to that stated on FairPrice online.
  8. It is advisable to have at least S$5 nett purchase amount in cart after application of promo code in order to be able to checkout.
  9. Promo codes are not exchangeable or refundable for cash or other goods and services.
  10. FairPrice reserves the rights to vary/amend the privileges or terms and conditions of this promotion without prior notice. 
  11. Other terms and conditions on FairPrice online (https://help.fairprice.com.sg/hc/en us/categories/360001184571-FairPrice-Online) apply.
  12. Mastercard does not assume any responsibility for the products and services offered under this promotion. The products are sold and services are provided solely by the relevant vendors, under such terms and conditions as determined by such vendors, and Mastercard accepts no liability whatsoever in connection with such products and services. The products and services have not been certified by Mastercard and under no circumstances shall the inclusion of any product or service in this promotion be construed as an endorsement or recommendation of such product or service by Mastercard
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8% cashback at On The List!

8% cashback

  • Valid till 31 December 2022
  • Pay with YouTrip during checkout
  • Receive cashback within 45 days after checkout
Terms & conditions
  1. Only purchases made through the On The List affiliate link provided by YouTrip will be eligible for cashback.
  2. Return to YouTrip Perks and clickthrough to On The List whenever you are making a new transaction.
  3. Purchases made via the On The List mobile site or app are not eligible for cashback.
  4. Purchase must be made within the same window.
  5. Cookies must be enabled on your browser for cashback to be tracked.
  6. Cashback will be awarded after 45 days from the date of purchase.
  7. Cashback will not be awarded for cancelled or refunded orders.
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10% cashback at Puma!

10% cashback

  • Valid till 30 Dec 2023
  • Pay with YouTrip during checkout
  • Receive cashback within 45 days after checkout
Terms & conditions
  1. Only purchases made through the Puma affiliate link provided by YouTrip will be eligible for cashback.
  2. Return to YouTrip Perks and clickthrough to Puma whenever you are making a new transaction.
  3. Purchase must be made within the same window.
  4. Cookies must be enabled on your browser for cashback to be tracked.
  5. Cashback will be awarded after 45 days from the date of purchase.
  6. Cashback will not be awarded for cancelled or refunded orders.
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3% cashback at 24S!

3% cashback

  • Valid till 31 December 2022
  • Pay with YouTrip during checkout
  • Receive cashback within 45 days after checkout
Terms & conditions
  1. Only purchases made through the 24S affiliate link provided by YouTrip will be eligible for cashback.
  2. Return to YouTrip Perks and clickthrough to 24S whenever you are making a new transaction.
  3. Purchase must be made within the same window.
  4. Cookies must be enabled on your browser for cashback to be tracked.
  5. Cashback will be awarded after 45 days from the date of purchase.
  6. Cashback will not be awarded for cancelled or refunded orders.
  7. Celine, Louis Vuitton and Dior products are not eligible for cashback.
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2.1% cashback at Watsons!

2.1% cashback

  • Valid till 31 December 2023
  • Pay with YouTrip during checkout
  • Receive cashback within 45 days after checkout
Terms & conditions
  1. Only purchases made through the Watsons affiliate link provided by YouTrip will be eligible for cashback.
  2. Return to YouTrip Perks and clickthrough to Watsons whenever you are making a new transaction.
  3. Purchase must be made within the same window.
  4. Cookies must be enabled on your browser for cashback to be tracked.
  5. Cashback will be awarded after 45 days from the date of purchase.
  6. Cashback will not be awarded for cancelled or refunded orders.
Redeem Deal

Up to 10% off at Qatar Airways!

Up to 10% off 

  • Valid till 30 April 2023
  • Click through to Qatar via YouTrip Perks, apply code 'YTQR22' & Pay with YouTrip during checkout
  • Enjoy up to 10% off upon checkout
Terms & conditions
  1. Sales period: 1 November 2022 – 30 April 2023
  2. Travel period: 1 November 2022 – 31 July 2023
  3. Booking must be made using promo code YTQR22 to avail of the discount
  4. Full payment must be made with a YouTrip Card
  5. Save 10% on Business Class Comfort fares
  6. Save 10% on Economy Class Convenience fares
  7. Save 7% on Economy Class and Business Class Classic fares
  8. Valid only on Qatar Airways flights from Singapore
  9. Valid to the following destinations: Abu Dhabi, Almaty, Amsterdam, Ankara, Athens, Atlanta, Baku, Barcelona, Belgrade, Berlin, Boston, Brussels, Bucharest, Budapest, Cape Town, Casablanca, Chennai, Chicago, Copenhagen, Dallas, Dar Es Salaam, Doha, Dubai, Dublin, Durban, Edinburgh, Frankfurt, Geneva, Harare, Helsinki, Houston, Islamabad, Johannesburg, Kilimanjaro, Larnaca, London, Los Angeles, Lusaka, Luxor, Madrid, Malabo, Manchester, Medina, Miami, Milan, Mombasa, Montreal, Moscow, Mumbai, Munich, Nairobi, New York City, Oslo, Paris, Philadelphia, Pisa, Prague, Rome, San Francisco, Sao Paulo, Seattle, Seychelles, Sharjah, Sofia, St Petersburg, Stockholm, Tbilisi, Venice, Vienna, Warsaw, Washington, Windhoek, Yerevan, Zagreb, Zanzibar, Zurich
  10. All-in fares include all taxes, fees, and surcharges which are subject to currency fluctuation
  11. Blackout dates and surcharges may apply. Please refer to the fare rules for details at the time of booking.
  12. Blackout Periods: 18 Nov – 20 Dec 2022 (Doha and Middle Eastern Countries), 1 Jan – 10 Jan 2023 (All destinations)
  13. Peak period surcharges may apply
  14. Fares are subject to change without prior notice
  15. Discount applies to return base fare only of selected fare classes
  16. Discount does not apply to taxes and all other surcharges
  17. Seats are limited and are subject to availability of the relevant booking class
  18. Minimum and maximum stay as well as advance purchase rules apply dependent on the booking class
  19. Please refer to the fare rules at the time of booking for changes, cancellations and no-show conditions
  20. Any change or cancellation less than 3 hours prior to the stated time of departure will be considered as no-show
  21. For travel involving multiple booking classes, the most restrictive fare rules apply to the entire itinerary
  22. Standard child/infant discount apply
  23. Please note that market-specific promotional fares may be available for selected dates and destinations, and may not be eligible for the discounts under this offer. All available options, together with the applicable terms & conditions for each fare will be displayed at time of booking for you to make your selection
  24. Qatar Airway’s terms and conditions will also apply to your booking, please review these at the time of booking
  25. Other terms and conditions apply. Please review at the time of booking
Redeem Deal

5% cashback at Chemist Warehouse!

5% cashback

  • Valid till 31 December 2022
  • Pay with YouTrip during checkout
  • Receive cashback within 45 days after checkout
Terms & conditions
  1. Only purchases made through the Chemist Warehouse affiliate link provided by YouTrip will be eligible for cashback.
  2. Return to YouTrip Perks and clickthrough to Chemist Warehouse whenever you are making a new transaction.
  3. Purchase must be made within the same window.
  4. Cookies must be enabled on your browser for cashback to be tracked.
  5. Cashback will be awarded after 45 days from the date of purchase.
  6. Cashback will not be awarded for cancelled or refunded orders.
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