Learn how to submit refund requests to Taobao directly as an international buyer without agents in this Taobao English guide!
Step 1: Tap on 我的淘宝 (My Profile) and 我的订单 (My Orders)
Step 2: Tap on item and 退款 (Refund)
Step 3: Select 退款原因 (Refund Reasons)
|拍错/多拍/不想要||Purchased wrongly / Purchased extra / Don’t want the item|
|协商一致退款||The seller has already agreed to do a refund|
|缺货||Item is out of stock|
|未按约定时间发货||Seller did not ship the item out before the agreed deadline|
Step 4: Elaborate & Upload Photos
|Size is too big / Size is too small||尺寸太大 /尺寸太小|
|Difference in colour as compared to photos||物品有色差|
|Item received in bad condition||收到的宝贝已经损坏了|
|I do not like the item after receiving it||收到宝贝后发觉并不喜欢|
|Wrong item sent||发错物品|
|Incorrect quantity of item, I purchased (5) items but only received (3) items||物品数量错了，我拍了 （5）个，但只收到 （3）个|
Step 5: Tap on 提交 (Submit)
Once you submit your refund request, Taobao will give the seller 48 hours to respond to you. They may choose to accept or reject the request. If they reject the request, you may re-submit or message the seller to discuss further. If the seller does not respond within 48 hours, Taobao will automatically refund the item for you.
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