Your wallet just got bigger and better. With revised limits, YouTroopers are now the first to be able to top up S$20,000 and spend with an upsized annual limit of S$100,000! Get ready to lock in more of the best rates all day 🔒💜
Hey, YouTroopers! Back when we used to hold weekly FAQ Friday sessions, one of our top-asked questions was “Can you increase our wallet and spending limits? 🥹“. And guess what? We’ve got great news: The stock and flow cap for e-wallets have now been revised and we’re the first to unlock your wallet limits to the max — just for you.
This means that your YouTrip wallet can now hold up to S$20,000 at any one point in time AND you can spend up to S$100,000 annually, as compared to the previous limit of S$5,000 and S$30,000, respectively. We’re taking ‘your spending, your terms’ to a whole new level.
Read on to find out more about your new and improved YouTrip wallet limits👇
Changes To Your YouTrip Wallet Limits:
Woah, now that’s an impressive new change in your wallet. With an increase in wallet limits, you can now spend more (responsibly) and lock in even more with the best rates all day (especially if you’ve been eyeing the JPY rates ‘cause guilty, us too)!
New Limits, Enhanced Security
Along with our revised limits, we are introducing the following security measures designed to keep your account safe:
1️⃣ Dedicated fraud reporting email: If you suspect that you’ve been a victim of fraud or scam, you can email our dedicated fraud reporting email with details at fraud-reporting@you.co. Our 24/7 Customer Service team will be able to assist you from here.
2️⃣ Kill Switch: The Kill Switch is a strong defence mechanism that allows you to immediately suspend your YouTrip account – this means all parties, including you will be completely cut off from all YouTrip app and card access, which in turn effectively stops all new online and offline transactions, as well as logins. If you suspect that your phone or YouTrip account has been compromised, you may activate the Kill Switch immediately by calling our Customer Service team at +65 6904 9334.
3️⃣ 12-hour cooling-off period when your account is logged in on a new device: This added measure is to ensure that any new device is recognised as a trusted device before anyone is able to update your personal information like mobile number and email address.
4️⃣ Additional authentication for contact details changes: Should you wish to change your email address or mobile number, additional authentication will be required as an extra security precaution.
5️⃣ New limit for YouTrip Send: To minimise potential losses from unauthorised transfers, there will be a cap of S$1,000 set for each Peer-to-Peer (P2P) transfer.
🔔 What steps should I take if I suspect that I’m a victim of fraud or scam?
1️⃣ Lock your physical/virtual card via your YouTrip app
2️⃣ Change your App PIN & password of your email account if someone has access to that email account
3️⃣ Email & report your case to fraud-reporting@you.co
4️⃣ If you wish to stop any new transactions from happening and immediately suspend your YouTrip account, you can activate the Kill Switch by calling +65 6904 9334
5️⃣ Make a local police report here if your card is lost, stolen, or being used fraudulently
For other non-fraud and scam enquiries, please continue to contact us at customer@you.co
🎁 ‘trip it to win it
This is where the fun part comes in ✨ To celebrate your enhanced wallet limits, we’re giving out 3 pairs of return flight tickets to anywhere and prizes worth over S$20,000! Simply be our top spender in 1 of 3 categories from 3-16 Jan 2024 to win a flight to anywhere!
Top the leaderboard in each category when you dine, shop, and spend online with us! Even if you aren’t our top spender, no biggie! We’ve got mystery boxes worth over S$500 and S$10 cashback up for grabs 😉 Find out how you can stand a chance to win below! 👇
How You Can ‘trip it to win it
1️⃣ Tap on the ‘Perks’ tab in your YouTrip app & click ‘Redeem now’ on the banner displayed
2️⃣ Be a top spender in either 1 of these 3 categories: Dining, Online Spend, and In-Store Shopping
Prizes:
🥇 Top spender in each category: A pair of return flight tickets to anywhere (capped at S$2,200 per ticket)
🥈 Remaining Top 4 winners in each category: A mystery box packed with travel goodies worth over S$500 each
🥉 100 random lucky winners: S$10 cashback each when you spend a min. of S$1,000
⚠️ Do note that top-ups, refunded transactions, and YouTrip Send transactions will be excluded from tracking
Ensure that your purchase qualifies for each category by hitting the T&Cs button below!
Daily Leaderboard:
[16 Jan 2024]
Splurge responsibly, or don’t — we won’t judge 😉 (no, but seriously, always spend responsibly!!!). We’ll be monitoring your spending with three leaderboards that’ll be updated daily on weekdays from Monday to Friday at 3PM SGT HERE and on our socials for YOU to keep track of where you stand in the running. Knowing our YouTroopers, the competition is going to be intense 🔥
Ready to ‘trip it to win it? We can’t wait to see who comes up on top.
Ready, get set, go! ⏱️🏁
