From 20 December 2021 at 9AM, a 1.5% service fee will be applied for YouTrip account top-ups made using Visa credit cards — here’s what you need to know.
From 20 December, 9AM, we’ll be applying a 1.5% service fee to cover the cost of transactions for YouTrip top-ups made using Visa credit cards. Top ups made via PayNow, Visa debit cards and Mastercard credit and debit cards will continue to be free. Read on to find out more about this service fee:
Why are we implementing a service fee for Visa credit card top-ups?
We’re applying a 1.5% service fee to cover the cost of transactions for YouTrip top-ups made using Visa credit cards.
This upcoming service fee is an update to our previous announcement on 1 July of a S$1 service fee for YouTrip top-ups made using Visa credit cards.
What about Visa debit cards?
For the convenience of users without non-Visa alternatives, top-ups made with Visa debit cards will not be subject to this service fee, and will continue to be free.
How else can I avoid this service fee?
All other available top-up methods will continue to be free, including:
- Visa debit cards
- Mastercard debit or credit cards
To avoid the service fee, you can change your default top-up method on the app before 20 December 2021.
Facing trouble changing your top-up method? Get in touch with our Customer Experience Team at email@example.com and we’ll be happy to help!