Noticed a transaction you didn’t make? Don’t fret! Follow these simple steps to submit a transaction dispute and chargeback request.
Step 1: Download & Submit Form
Step 2: Attach Supporting Documents
Various supporting documents are required for different disputes. Make sure you submit the right supporting documents to minimise extra processing time.
|Dispute Reason||Supporting Documents|
|Paid by other means||
|Merchandise not received / Service not rendered||
|Goods received but not as described / defective||
|Refund / credit not processed||
|Cancelled recurring membership / subscription||
Frequently Asked Questions:
Do I have to call YouTrip to request a chargeback?
No, you don’t have to! Simply follow the steps above to submit a request.
How long does it take for a chargeback to be successful?
All disputes are thoroughly investigated with the merchant. Depending on the complexity and amount, each dispute duration may vary.
Are there fees for submitting a dispute?
A SGD $5 fee will be incurred for unsuccessful disputes.
Enjoy a worldwide fees-less travel experience!