YouTrip Account Terms and Conditions

  1. About this document

    This is an important document. It sets out the terms, conditions, fees and charges (collectively, the “Terms”) applicable to the following accounts and payment facilities provided by us to you:

    • YouTrip Account
    • YouTrip app, to the extent that it facilitates payments
    • Debit Mastercard linked to a YouTrip Account

    The Terms should be read along with the following, which will also apply to your use of our website, app, or Card:

    (collectively, the “Additional Documents”).

    You should read the Terms and Additional Documents in the abovementioned paragraph carefully. By using our website, app, or card, you acknowledge that you’ve read, understood and agreed to be bound by the Terms and the Additional Documents. In the event of any conflict between the Terms and any of the Additional Documents, the Terms will prevail.

    We are committed to supporting our customers. Our products and services must not be used to engage in financial or other abuse. This includes making defamatory, harassing, or discriminatory comments through any payment descriptions or references. We may take action, including closing or suspending your Account, if we reasonably believe it is being used in this way.

  2. Contact details

    You can contact us via:

  3. Issuer

    The YouTrip Account and YouTrip Debit Mastercard are issued by You Technologies Group (Australia) Pty Ltd (ACN: 676703496) (“YouTrip”, “we”, “our” or “us”), which holds Australian Financial Services Licence (“AFSL”) No. 558059 issued by the Australian Securities and Investments Commission (“ASIC”)

    Please note that we are NOT a bank or an Authorised Deposit-taking Institution (ADI).

  4. Key Features

    Set out below is a summary of the main features of your YouTrip Account. All statements
    for the accounts are provided electronically. These accounts are not available for use by a
    business or for business purposes. These accounts are available only to individuals over 18
    years of age for private or domestic use.

  5. YouTrip Account – Key Features Table
    Feature Comments
    Account can be opened by Individuals over 18 years of age who are [Australian citizens or permanent residents] 
    Minimum to Open AUD0 
    Minimum Balance to Maintain Nil 
    Interest Earning No 
    Access through the YouTrip app Yes 
    ATM Access Yes 
    Domestic Transfer Yes 
    Cross-Border Money Transfer No 
    Debit Mastercard Yes 
    Digital Wallet Functionality Yes 
    Joint Accounts No 

    Section A: Meaning of words

    In this document the following expressions have the following meanings:

    • “access method” means any method we make available to you to authenticate yourself to us for the purposes of transacting on and otherwise accessing your account, including a card, PIN, passcode, or biometric identification. 
    • “Account” means a YouTrip Account we establish in your name. 
    • “ADI” means an Authorised Deposit-taking Institution. 
    • “AFCA” means the Australian Financial Complaints Authority. 
    • “ASIC” means the Australian Securities and Investments Commission. 
    • “ATM” means an automatic teller machine. 
    • “business day” means any day on which banks in Melbourne or Sydney are able to effect settlement through the Reserve Bank of Australia. 
    • “Card” means a Debit Mastercard issued to you by us.
    • “device” means any electronic device such as a smartphone or computer on which the YouTrip app is installed or your YouTrip account can be accessed. 
    • “we”, “us” and “our” means You Technologies Group (Australia) Pty. Ltd.
    • “you” and “your” means the holder of an account.

    Section B: General terms and conditions

    By using the Account or Card, you agree to be bound by these Terms. If you don’t agree to the Terms, please stop using the App, Services, any Card and our website.

            1. Opening and holding an Account
              1.1. To be eligible to open an Account, you must be:

              1.1.1. 18 years of age or older,

              1.1.2. an Australian citizen or permanent resident, or holding a valid visa to reside in Australia; and

              1.1.3. have an Australian residential address.

              1.2. The Account is for personal use only and not for business purposes.

              1.3. We may refuse to open an Account acting reasonably.

              1.4. Sign-up process – You’ll provide us with your contact number and email address, and agree to allow us to contact you through such email address and/or contact number to assist you with setting up your Account.

            2. Identification and Verification
              2.1. We are required by law to carry out security and customer due diligence checks on you in order to provide any Services to you.

              2.2. You agree to cooperate with all requests made by us or any of our third party service providers in relation to your Account and/or Card, to identify you, authenticate your identity, or validate your funding sources or transactions.

              2.3. You also agree to authorise us – directly or through our third party service providers – to make any enquiries we consider necessary to validate your identity. This may include asking for your date of birth, identification documents, or biometric data.

              2.4. We may seek verification of your identity from third-party service providers. We will keep copies of all documents provided by you and will disclose or provide copies of your identification documents to third party bodies as required by law.

              2.5. If we cannot confirm your identity, we may reject your application, suspend your Account, or freeze your funds, until such time as your identity can be confirmed.

            3. Accuracy of information
              3.1. You’re responsible for providing us with accurate information when using our Services, including any applicable payment information you’re prompted to provide.

              3.2. If we’ve processed your payment request using the information you’ve provided to us, it’ll be considered correctly completed even if you’ve made a mistake.

              3.3. You’re solely responsible for any losses that occur as a result of any inaccurate information you’ve provided.

            4. Safeguarding Your Money
              4.1. As we are not an ADI, your Account is not a bank account and is not covered by the Australian Government’s Financial Claims Scheme (FCS).

              4.2. We are required by the Corporations Act 2001 (Cth) and the conditions of our AFSL to hold all customer money in a dedicated, segregated client trust account with an Australian ADI. This money is held on trust for you and is kept separate from our own funds.

              4.3. In the unlikely event of our insolvency, you will be able to make a claim for your funds from this trust account.

            5. Deposits and Withdrawals
              5.1. You may top up your Account only by card payment using a debit or credit card. Top ups are processed as card transactions and not as transfers from a bank account. Processing times may apply, and we may require several hours to receive and make the funds available.

              5.2. You may make withdrawals from your Account using your Card at an ATM.

            6. Account and Transaction Limits
              6.1. The maximum balance you can hold in your Account is AUD 20,000 or the equivalent in Australian dollars.

              6.2. Reported balances and available funds are only approximate real time balances and may not include pending debits and credits.

              6.3. No interest will accrue or be payable to you in respect of the amounts standing to the credit of your Account.

            7. Transaction Processing
              7.1. We may subsequently adjust debits and credits to your Account so as to accurately reflect the legal obligations of you and us, for example, because of an error or because a transaction is reversed. If we do this, we may make consequential changes.

              7.2. If a payment or deposit is made into your Account in error, we may withdraw that payment or deposit from your Account without your consent. If you have spent those funds you will be required to repay them, or your Account may be overdrawn.

              7.3. We may reject, decline, fail to authorise, or delay any transaction to or from your Account where we consider it reasonable to do so. This includes where we reasonably believe we are required to do so to comply with applicable laws (including anti-money laundering or sanctions laws), if you fail to comply with these Terms, or if we consider it necessary to investigate the transaction for fraudulent or illegal activity.

              7.4. We also have the right to suspend, or later reverse, the processing of any payment transaction if we suspect that the payment transaction involves any fraudulent activity, money laundering, terrorism financing or other criminal and/or illegal activity or if we suspect you to be in breach of the Terms. In such an event, you agree that you shall not hold us liable for any withholding of, delay in, suspension of or cancellation of, any payment by or to you.

            8. Pre-authorisation

              8.1. A pre-authorisation is a temporary hold placed by a merchant on your Card, and reserves funds for a future payment transaction, commonly carried out by hotels and car rental companies.

              8.2. The temporary hold may be for up to thirty (30) days and may be for an amount greater than the final bill. You’ll not be able to spend this temporarily held sum during this period.

              8.3. We’re not able to release such sum without the merchant’s authorisation.

            9. Overdrawn accounts
              9.1. You must not overdraw your Account. If your Account becomes overdrawn, you must repay the amount immediately.

              9.2. You authorise us to, in the event that you fail to rectify any negative balance in your Account upon being notified by us, offset such negative balance by initiating a payment transaction from the payment card stored on file to top up your Account.

            10. Restricted Activities
              10.1 You agree NOT to carry out the following activities (“Restricted Activities”) through our website, Services, App, Card, or Account:
              • use your Account for purposes other than personal purposes, including business purposes;
              • use your Account to facilitate criminal activities such as money laundering, terrorist financing and/or unlicensed money lending;
              • allow other people to operate, access and/or control your Account;
              • receive money from strangers, dubious sources, or other unverified sources;
              • infringe the copyright, patent, trademark, trade secret or other intellectual property rights of YouTrip or any third party;
              • act in a manner that’s defamatory, libelous, threatening or harassing;
              • provide false, inaccurate or misleading information;
              • use the Services to facilitate debt-collection;
              • facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information;
              • use an anonymising proxy; use any robot, spider, other automatic device, or manual process to monitor or copy our website without our prior written permission;
              • use the Services to make transactions for the primary purpose of earning rewards, perks, miles, points etc. with your Card, or bank account;
              • use the Services to trade currencies for speculative purposes or for forex arbitrage;
              • harass our employees, agents or other users;
              • violate any law, statute, ordinance, or regulation;
              • use the Services to purchase or sell, or to facilitate the purchase or sale of illegal goods or services;
              • “Double-dip” during a dispute, which refers to intentionally receiving funds from both YouTrip and a merchant for the same transaction;
              • refuse to cooperate in an investigation or confirm your identity.
            11. Consequences of engaging in the Restricted Activities
              11.1. In the event that you’ve carried out any Restricted Activities, we may take action at our sole discretion, to freeze, close, suspend or terminate your Account.

              11.2. We may also, at our sole discretion, reverse any transaction related to Restricted Activities. You agree that you shall not hold us liable for any loss or disgorgement of gains made by you from such transactions.

            12. Sanctions Laws
              12.1. We are committed to complying with all applicable sanctions laws and regulations (“Sanctions Laws”). This includes sanctions imposed by the United Nations Security Council and those established under Australian law, primarily the Charter of the United Nations Act 1945 (Cth) and the Autonomous Sanctions Act 2011 (Cth). We also adhere to all applicable sanctions laws in any other jurisdiction(s) in which we operate.

              12.2. By using your Account and the Services, you represent and warrant that at all times, you’re not subject to Sanctions Laws and shall not use your Account or the Services for the benefit of sanctioned individuals, entities, countries or territories.

              12.3. We will not hesitate to take necessary action, including reporting, rejecting and/or blocking transactions, rejecting funds, closing accounts, or terminating relationships that, at our sole discretion, appear to violate Sanctions Laws.

            13. Statements and Receipts
              13.1. We will provide you with electronic statements of your Account every month via the YouTrip app. We provide you with a digital record for all transactions, accessible through the App.

              13.2. We do not provide paper statements or physical receipts. You must regularly check your transactions and notify us immediately of any errors or unauthorised activity.

            14. Closing your Account
              14.1. You can close your Account at any time as long as it has a positive balance. If you have a Card linked to your Account, you must give us 14 days’ prior written notice and destroy all Cards. This notice period allows time for any final transactions to be processed before the Account is fully closed.

              14.2. We may close your Account at any time by giving you reasonable notice. We may close your Account without prior notice if you breach these Terms, or if we reasonably believe it is necessary to manage risk or prevent fraud or illegal activity.

              14.3. If we receive notice of a dispute from a third party who claims a beneficial interest in the funds held in the Account, we may at our discretion freeze the Account until the dispute has been resolved to our reasonable satisfaction.

              14.4. Upon expiry of your Card, you shall no longer be entitled to use any remaining stored value in the Account. If you don’t file for a refund within thirty (30) days from the expiry date of your Card, you shall be deemed to have abandoned your claim to the remaining stored value.

            15. Changes to these Terms
              15.1. We can change these Terms at any time, acting reasonably. We may amend any part of the Terms by posting the amended versions on our website.

              15.2. We will give you at least 30 days’ advance notice for changes that increase fees or your liability, or as otherwise required by law. For other changes, we will provide notice on or before the day the change takes effect.

              15.3. You agree that we can give notice of such changes via the YouTrip app, by email, by post, in writing on your statements, by advertisement, or by publishing them on our website.

              15.4. Notice of Change:

              Type of change Minimum number of days’ notice
              Any change that is an increase in fees or charges. 30 
              Increase your liability for losses relating to transactions. 30 
              Other changes to the terms and conditions. No later than the day on which the change takes effect.
            16. Tax
              16.1. As your Account is not an interest-bearing account, we are not required to collect your Tax File Number (TFN).
            17. Privacy
              17.1. We collect, use, and share your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
            18. Complaints and Disputes
              18.1. If you have a complaint, please contact us first so we can resolve it through our internal dispute resolution process. We aim to resolve complaints promptly. For transaction disputes or requests for chargeback, you are required to raise them through the Cardholder Transaction Dispute & Chargeback Form.

              18.2. If you are not satisfied with our response, you can refer your complaint to the Australian Financial Complaints Authority (“AFCA”). AFCA is a free and independent dispute resolution service.

              18.3. In the event that you raise a transaction dispute, we may credit you the disputed sum on a provisional basis (“Provisional Credit”). If your transaction dispute or chargeback request is unsuccessful, you acknowledge and agree that we have the sole discretion to reverse the relevant Provisional Credit transaction.

            19. Liability
              19.1. Our liability for any losses or damages that you may incur from the use of the Account or Card as a result of our breach of these Terms shall not exceed the stored value balance in your Account or the actual direct losses or damages, whichever is lower. We shall not be liable for any indirect or consequential losses.

              19.2. Subject to any other provision of these Terms, and to the extent permitted by law, we are not liable for any loss or damage you suffer as a result of using your Account, any delay or failure in processing a transaction, or any failure of equipment or systems you use to access the service.

              19.3. We do not exclude any liability to you for loss or damage arising directly from our fraud, negligence or wilful misconduct.

              19.4. You may be liable for any obligations related to your Account even after it has been closed.

            20. Governing Law
              20.1. The laws of New South Wales, Australia, apply to these Terms and Conditions and any disputes or claims connected to these Terms and Conditions will be decided under those laws.

              20.2. Any disputes are subject to the non-exclusive jurisdiction of the courts of New South Wales. However, if we get a judgment in our favour, we can take action to enforce it in any country where you are registered or have assets.

            21. Other
              21.1. Internet Delays: The Services may be subject to limitations and delays associated with using the internet and electronic communications. We’re not liable for any delays, delivery failures, damages or losses that occur as a result of these issues.

              21.2. Updating Information: It is your responsibility to keep your contact information upto-date. If you are unable to receive electronic communications because your contact information on our file is incorrect or out of date, we shall be deemed to have provided the relevant communication to you.

              21.3. Enforcement Expenses: Enforcement expenses may become payable if you breach these Terms. If you overdraw your Account, any reasonable expenses we incur in recovering our debt will be payable by you.

              21.4. Waiver: Our failure or delay in enforcing any of our rights under the Terms or applicable laws shall not be deemed to constitute a waiver of such right.

              21.5. Third Party Rights: A person who is not a party to the Terms has no right to enforce any of the Terms. These Terms does not create any rights under any trust, agency, or other legal doctrine that would allow a third party to enforce any of its provisions.

              Section C: Your Card

            22. Your Card
              22.1. Your Card remains our property. It must be returned to us on demand.

              22.2. After you have received your Card, you must activate your Account in the App and sign the signature panel on the back of the Card immediately.

              22.3. Each Card shall be valid for the period (“Validity Period”) stated on that Card. You agree and understand that the Validity Period may not be extended. Before your Card expires, we will automatically issue you a renewal card.

              22.4. If your Card is lost, stolen, damaged or defaced, you may apply for a replacement Card from us. A card replacement fee applies. We’re not responsible for any losses that occur as a result of your Card being lost or stolen.

            23. Using your card
              23.1 You can use your physical Card at ATMs and EFTPOS terminals in Australia and overseas where Mastercard is accepted. You can also add your Card to a compatible digital wallet.

              23.2. All transactions require our authorisation. We can refuse a transaction if there are insufficient funds in your Account or we suspect fraud.

              23.3. You must keep your Card safe and not allow any other person to use your Card.

              23.4. We are not responsible if a merchant or financial institution refuses to accept your Card. If you have any complaints about goods or services, you must raise them directly with the merchant.

            24. Foreign Currency Transactions
              24.1. When you make a transaction in a foreign currency, we will convert the amount into Australian dollars at the exchange rate applicable at the time of the transaction. Exchange rates may vary from time to time. You can see the latest exchange rates in the app.

              Section D: The YouTrip App

            25. Using the App
              25.1. You are responsible for obtaining and maintaining the device you use to access the app.

              25.2. The App is intended to be used on mobile devices that run Apple or Android operating systems, or other operating systems approved by us. You must not use the Services on any operating system that has been modified or customised in any manner (i.e., “jailbroken” or “rooted”). You’ll bear the sole responsibility for any losses that occur as a result of such unauthorised use.

              25.3. We will make reasonable efforts to ensure the availability of the app, but we do not guarantee it will always be available or error-free

              25.4. We may block access at any time if we believe it is being misused or to maintain security.

              Section E: Use and security of your Card, passcode and PIN

            26. Protecting your access methods
              26.1. The security of your Card, PIN, passcode and any other codes used to access the Services (“Credentials”) is very important. You are responsible for maintaining reasonable security and control of your mobile phone and all Credentials. You must take all reasonable steps to keep them secure.

              26.2. You must not:

              • Tell anyone your PIN or passcode.
              • Record your PIN or passcode in a way that is not reasonably disguised.
              • Select a PIN or passcode that is easily identified with you (e.g. your date of birth).
              • Allow anyone else to use your Card or app.
            27. Loss, theft and unauthorised use
              27.1. You must lock your Card and notify us immediately if your Card is lost or stolen, or if you suspect someone else knows your PIN, passcode or other Credentials.

              27.2. You can lock your Card instantly in the app at any time. While your Card is locked, you can’t use it for any transactions.

              27.3. Any unreasonable delay in notifying us may increase your liability for losses.

              Section F: Liability for Unauthorised Transactions

            28. When you are NOT liable
              28.1. You are not liable for losses from unauthorised transactions that are:
              • Caused by the fraudulent or negligent conduct of our employees or agents;
              • Related to a forged, faulty, expired, or cancelled card or PIN;
              • Occurred after you notified us that your Card was lost or stolen, or that your PIN/passcode security was breached;
              • Where it is clear you have not contributed to the loss. 
            29. When you ARE liable
              29.1. You are liable for losses from unauthorised transactions if you contributed to the loss by:
              • Acting fraudulently;
              • Voluntarily disclosing your PIN or passcode to anyone;
              • Failing to take reasonable steps to protect the security of your PIN or passcode, such as writing it on your Card or not reasonably disguising a written record of it;
              • Unreasonably delaying telling us about the loss or theft of your Card or compromise of your PIN/passcode.

              29.2. Unreasonably delaying telling us about the loss or theft of your Card or compromise of your PIN/passcode.
              Your liability will be limited to the actual loss at the time of notification and will not exceed the available balance or any daily transaction limits.

              Section G: Making Payments

            30. Domestic Transfers
              30.1. You can transfer funds from your Account to any other bank account within Australia using your Account and the recipient’s account details.

              30.2. You must ensure the recipient’s name and account number are correct. We do not check that the account name matches the account number, and we are not liable for losses if you enter incorrect details.

              30.3. If you make a mistaken payment, you must notify us immediately. We will attempt to recover the funds, but recovery is not guaranteed.

            31. Cross-Border & Foreign Currency Transactions
              31.1. You can use the app to make cross-border money transfers.

              31.2. When you make a payment in a foreign currency, we will show you the exchange rate in the app before you confirm the transaction. By confirming, you authorise us to execute the transaction at that rate.

              Section H: Fees and Charges

              We do not charge you any fees for using your Account or Card, except for ATM withdrawals beyond the free limit and card replacement.

              Fee Type Description Cost
              Initial card issuance fee Fee for issuing your first YouTrip Card. Free 
              Annual fee Fee for maintaining your Account. Free 
              Top-up fee Fee for adding money to your Account. Free 
              Overseas payment transaction fee Fee for payments in foreign currencies. Free 
              Currency exchange fee Fee for exchanging currencies within the app. Free 
              ATM withdrawal* Fee for withdrawing cash from an ATM. See notes below 
              Card replacement fee Fee for replacing lost, stolen or damaged cards. AUD5 

              * Notes on ATM Withdrawals:

              • You can enjoy up to AUD 1,500 of free cash withdrawals per calendar month.
              • A 2% withdrawal fee on the withdrawn amount is imposed thereafter.
              • We do not impose any fees on withdrawals from overseas ATMs, but some overseas ATM operators may impose additional fees, which are typically displayed on the ATM before withdrawal. Please check these fees before withdrawing. You can choose to proceed or cancel the transaction.