Product Disclosure Statement (PDS) — YouTrip Wallet 
Issuer: You Technologies Group (Australia) Pty Ltd (ABN 20 676 703 496) — AFSL 558059
Version / Date: V1.1 – 5 November 2025
Why you should read this document
This PDS summarises the key features, benefits, risks and costs of the YouTrip Wallet & Card so you can decide whether to open one. The information is general; it does not take your personal objectives, financial situation or needs into account. Please read this PDS together with:
- YouTrip Wallet Terms
- Fees & Limits Schedule
- Financial Services Guide
If you are unsure whether this product is right for you, seek independent advice.
Key facts at a glance
Topic What you need to know What the product is Multi-currency wallet with a linked Mastercard® debit card. Top-up AUD, then convert in-app at a market-linked spot rate sourced from our liquidity provider(s) (see supported currencies ). Choose the destination currency to view the rate; the rate shown when you confirm is the rate we apply. Balances update once the conversion completes and may fluctuate with FX thereafter. If you pay in a currency you don’t hold, we convert from AUD using SmartExchange™. How you top-up money Use an Australian Visa or Mastercard® credit/debit card (including Apple Pay and Google Pay). Spending and cash-out Pay with your card anywhere Mastercard® is accepted or withdraw cash from ATMs. Annual transaction cap We limit total wallet activity to AUD $1 000 000 in a calendar year. This cap helps us manage risk and comply with our regulatory obligations. Key fees All fees are listed in the Fees & Limits Schedule. Interest on balances The wallet does not earn interest. Any interest we receive on client-money trust accounts is kept by YouTrip. Cooling-off rights There is no statutory cooling-off period. However, you may close your wallet at any time and withdraw the remaining balance. How to complain Need help? Chat with us in-app or visit the Help Centre. If an issue isn’t resolved, you can make a complaint, and we’ll keep you updated and aim to fix it quickly. If you’re still unhappy, you can ask AFCA to review your case at no cost. Details are in Section 11. What the YouTrip Wallet is
The YouTrip Wallet is a non-cash payment facility. You top-up Australian dollars (AUD), then convert and hold them in supported foreign-currency wallets (see supported currencies ) and pay or withdraw cash worldwide with the linked Mastercard® debit card. If you spend in a currency we don’t support (for example, Malaysian ringgit), we simply convert straight from your AUD wallet using SmartExchange™.
All wallet balances are stored value held on trust by YouTrip for your benefit. They are not bank deposits and do not earn interest.
How to open a wallet
You can apply in the YouTrip app or on our website. You must:
- be 18 years or older and an Australian resident
- complete our identity checks (we’ll ask for ID and, if needed, extra documents under anti-money-laundering laws)
- agree to the YouTrip Wallet Terms, the Fees & Limits Schedule, this PDS, our FSG and Privacy Policy.
We may decline, suspend or close a wallet if information is incomplete, you don’t co-operate with verification, or we suspect fraud, money-laundering or other misuse. You must keep your login, card and device secure and tell us straight away if you think someone else has accessed your wallet.
(Full onboarding and security duties are set out in the YouTrip Wallet Terms.)
How money moves in and out
Stage What happens Top-up AUD Top-up via Australian Visa/ Mastercard® credit/ debit card (including Apple Pay and Google Pay). Top-ups are typically immediate but can be delayed by network/ security checks. Fees/charges: see Fees & Limits Schedule; some methods may have third-party charges. Convert currencies In the app you can move money from AUD into any of the supported currency wallets (see supported currencies). Select the destination currency to view the rate; conversions occur at a market-linked spot rate sourced from our liquidity provider(s), and the rate shown when you confirm is the rate we apply. Balances update once the conversion completes; exchange rates vary with market conditions. Spend Pay anywhere Mastercard® is accepted (in-store/ online). If you hold the transaction currency, we debit that wallet; otherwise, we auto-convert from AUD using SmartExchange™. Merchant rules may place temporary holds that reduce available balance. ATM cash Withdraw cash where Mastercard® is accepted. P2P transfers (YouTrip AU) Instant transfers between YouTrip AU users in supported currencies (see supported currencies). Not a remittance to external bank accounts. Negative balance If settlement pushes a wallet below zero, please top up promptly to clear the shortfall. We do not automatically debit a stored funding method or convert from other wallets. We may suspend card use and decline transactions until your balance is restored per YouTrip Wallet Terms. Main benefits of YouTrip
- Nine currencies, one wallet. No need to open separate foreign accounts.
- Transparent FX. Real-time rates in the app before you convert.
- Global acceptance. Your card works online and at millions of Mastercard locations.
- Instant transfers. Move money between YouTrip AU users with no fee.
Important risks you should understand
Risk What could happen Security and unauthorised use Someone who has your login, PIN or unlocked phone could transact without your permission. You may bear the loss if you delayed reporting or failed to protect your credentials. Currency movements If you hold a foreign-currency wallet, its value can rise or fall against AUD. For unsupported currencies, the rate can move between authorisation and settlement, changing the final AUD cost. Service outages Downtime at card schemes, banks or our platform could temporarily stop you spending or withdrawing cash. Third-party charges ATMs, merchants or intermediary banks may add their own fees. We cannot control or always predict these costs. No government guarantee The Financial Claims Scheme does not apply to this product because we are not an ADI. (You will find a fuller discussion of risks in the YouTrip Wallet Terms.)
Fees, charges and limits
- A complete list of fees, including any top-up charges, ATM fees, overseas card-scheme spreads, inactivity fees and transaction limits is contained in the Fees & Limits Schedule.
- We will give you at least 30 days’ notice before we introduce a new fee or increase an existing one, unless the change is outside our control and solely relates to a third-party fee.
Where and how we hold your money
All customer funds are kept in segregated trust accounts with an Australian Authorised Deposit-Taking Institution (ADI). We reconcile those accounts every business day. Although your money is held on trust, it is not a bank deposit and is not covered by the Financial Claims Scheme.
Tax treatment
YouTrip does not provide tax advice. Any tax obligations (for example, capital-gains tax on foreign-exchange gains) are your responsibility. Consider speaking with a tax adviser if you are unsure.
Getting help or making a complaint
- Contact us first. Message us in-app, email customer.au@you.co, call +61 240-122-004 or Give Us Feedback. We aim to respond within 30 calendar days.
- Accessibility. If you are deaf, hard of hearing or have a speech impairment, contact us through the National Relay Service.
- External review. If you remain dissatisfied or 30 days have passed, you can lodge a free complaint with the Australian Financial Complaints Authority (AFCA, Member No 4127586): 1800 931 678 | www.afca.org.au | GPO Box 3, Melbourne VIC 3001.
Professional indemnity insurance
We maintain professional indemnity insurance that complies with section 912B of the Corporations Act 2001 (Cth). The policy covers claims relating to our financial services and the conduct of our current and former representatives.
Documents this PDS refers to
The following documents form part of the overall disclosure for the YouTrip Wallet & Card:
Document Purpose YouTrip Wallet Terms The full contract governing day-to-day use of the wallet and card. Fees & Limits Schedule The current schedule of all fees, charges and transaction caps. Financial Services Guide Details of our licence, how we are paid and how to complain. Target Market Determination Our assessment of the retail clients this product is suitable for. Privacy Policy How we collect and protect your personal information. All of these documents can be downloaded free of charge from [here] or requested through the Help section of the app.
Contact details
Channel Details In-app chat Help › Support Email customer.au@you.co Phone +61 240-122-004 – available 24/7 Web Give Us Feedback Registered office SE 2 Level 25, 100 Miller Street, North Sydney NSW 2060
