Overview of Programme

The YouTrip Metal (“Programme”) is an invitation-only promotional programme offered by You Technologies Group (Thailand) Company Limited (“YouTrip”) to selected eligible YouTrip users.

If you receive an invitation in your YouTrip app and complete the spending threshold challenge shown to you within the required time. Once you accomplish the challenge, you will be automatically upgraded to the YouTrip Metal. 

Key Programme Details

The following is a summary of the key conditions of this Programme. Your personal challenge conditions, including the spending threshold applicable to you, will be shown in your invitation screen in the YouTrip app before you commence your challenge. 

* Only transactions that are successfully authorised and settled by the end of the relevant period and have not been refunded, reversed, charged back or disputed will count. See ‘Eligible and ineligible transactions’ below for full details.

Who is eligible?

To participate, you must:

• have an active YouTrip account in good standing;
• receive a YouTrip Metal invitation in your YouTrip app; and
• complete the requirements shown to you in the YouTrip app within the required time.

This Programme is personal to you. Your invitation cannot be transferred, and your YouTrip Metal status and benefits cannot be exchanged for cash, other rewards, or other benefits under any circumstances.

How do I participate?

If you are selected, you will receive a personalized invitation in your YouTrip app.

 When you tap into the invitation, your personal challenge conditions, including the spending threshold applicable to you, will be displayed for your review. You may then choose to commence your challenge.

The spending threshold applicable to you is personal to you and may differ from the threshold shown to other participants. All other challenge conditions, including the 180-day challenge period, are the same for all participants.

You must complete your challenge within 180 days, counting from and including the date you commence your challenge.

What happens if I complete the challenge?

If you successfully complete your challenge, you will be upgraded to YouTrip Metal instantly.

What do I get as a YouTrip Metal user?

While your YouTrip Metal status is active, you will receive the following benefits: 

• Physical The Metal Card:
  One (1) physical YouTrip Metal card (“The Metal Card”) will be issued and sent to your registered mailing address. See ‘The Metal Card’ below for full details.
• Airport Lounge Access:
  Complimentary access to the Coral Lounge, up to 3 visits in total, (total value up to THB10,500), usable at any of the participating airports below: 

Thailand

• Suvarnabhumi Airport 
• Phuket International Airport 
• Hat Yai International Airport 
• Don Mueang International Airport 
• Chiang Mai International Airport 
• Mae Fah Luang-Chiang Rai International Airport
• Udon Thani International Airport

Japan 

• Chubu Centrair International Airport, Nagoya

The Coral First Class Lounge at Suvarnabhumi Airport and Phuket International Airport is excluded. To use a visit, you must claim it through the YouTrip application while your YouTrip Metal status is active. Unused visits expire at the end of your status period — they cannot be accumulated, carried over, or transferred to a later period, whether or not your YouTrip Metal status is renewed, and do not include guest access.

• Metal eSIM Data Benefits:
  One (1) Metal eSIM redemption during your YouTrip Metal status period, providing 5 GB of mobile data (valued at THB 299). The Metal eSIM can be used in one of the following regions: Mainland China, Japan or Europe. The Metal eSIM must be redeemed through the YouTrip app while your YouTrip Metal status is active. Once redeemed, the Metal eSIM will be available for use, regardless of your YouTrip Metal status. 
• Exclusive Perks Cashback:
  Cashback on selected merchants, available through the Perks section of the YouTrip app and website. To earn cashback, you must initiate the transaction through the Perks section and pay using The Metal Card. The applicable cashback rate will be shown in the Perks section at the time of the transaction. Cashback earned during your YouTrip Metal status active period will be credited even if your Metal status expires before the credit date.
• The Metal Priority:
  Access to a dedicated support telephone number available exclusively to YouTrip Metal users.
• The Metal Theme:
  A distinct visual theme in your YouTrip app, active for the duration of your YouTrip Metal status active period.

The Metal Card

Once you claim The Metal Card upgrade and complete the required confirmation steps in the YouTrip app, a physical The Metal Card will be issued and sent to your mailing address on record. 

Until you request for The Metal Card, your existing plastic YouTrip card will continue to work as normal. Once your The Metal Card is issued, your existing plastic YouTrip card will be permanently deactivated so that only one physical card remains active for your account at any time. If you have any recurring payments or merchant arrangements linked to your existing physical plastic YouTrip card, you should update them as needed with your YouTrip Metal details, as transactions attempted on that card after deactivation may not be processed

If your card is lost or damaged, you may request a replacement through the YouTrip app (a card issuance fee applies).

If your YouTrip Metal status later expires, The Metal Card will remain active until its expiry date, but YouTrip Metal-only benefits and perks may no longer be available. The Metal Card is valid for five (5) years from its month of issuance.

Third-party benefits

Where stated in the YouTrip app or relevant perks page, certain YouTrip Metal benefits are provided or fulfilled by third-party partners.

Use of these benefits is subject to these Terms, any instructions shown in the YouTrip app, and the relevant third-party provider’s terms and conditions.

How long does YouTrip Metal status last?

Your YouTrip Metal status remains active for 12 months from the date you complete your challenge.

To maintain your YouTrip Metal status, you must spend at least THB 500,000 in accumulated eligible spend during the 12 months following your YouTrip Metal status commencement date.

Eligible and ineligible transactions

Transactions count towards your challenge spending requirement and maintenance threshold if they are:

• made using your plastic YouTrip card or, once issued, The Metal Card; and  
• successfully authorised and settled by the end of the relevant period, and are not subsequently refunded, reversed, chargeback or disputed.

The following transactions do not count:

• Top-up or reload transactions to your YouTrip wallet.
• Overseas ATM cash withdrawals or cash advances.
• Refunded, reversed, charged back or disputed transactions.
• Transactions that YouTrip has reasonable grounds to believe are not genuine consumer spending (for example, transactions that appear structured to artificially inflate spend). YouTrip will apply its discretion narrowly and in good faith.

Fraud, abuse and changes 

We may suspend, cancel, reverse or claw back any Metal status, benefit or perk if we reasonably believe there has been fraud, abuse, misuse of the Programme, dishonest conduct, or a breach of these Terms or any terms applicable to your YouTrip account.

We may amend these Terms or change, suspend or end the Programme, or any part of it, at any time. We will notify you through the YouTrip website (www.you.co/th/metal), unless otherwise permitted or required by applicable laws or regulations.

Other terms

Your participation in this Programme is subject to:

• these Terms;
• the terms applicable to your YouTrip account;
• the specific challenge details shown to you in the YouTrip app; and
• any applicable third-party provider terms for a specific benefit. 

If there is any inconsistency, the challenge details shown to you in the YouTrip app govern your specific challenge, these Terms govern your participation in the Programme, and the relevant third-party provider’s terms govern use of that provider’s services.

Personalised Challenge Conditions

Your challenge spending threshold is determined based on your prior spending history with YouTrip and is personal to you. Your challenge conditions are not shared with other users. 

Your threshold will be displayed on your personal invitation screen in the YouTrip app before you commence the challenge. By commencing your challenge, you acknowledge the Programme conditions.

If you have questions about the conditions shown to you, please contact our support team before commencing the challenge. The conditions shown to you at the time you commence your challenge will apply. 

Governing law

These Terms are governed by the laws of Thailand, unless mandatory law requires otherwise. Any disputes will be subject to the jurisdiction of the courts of Thailand.