YouTrip Surprise Promotion
Frequently Asked Questions
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- What is YouTrip Surprise, and how do I take part?
YouTrip Surprise is our way of rewarding YouTroopers with surprise perks and treats! Each month, selected users will receive an invite via email, push notifications and/or in-app banner. To participate, head to your YouTrip app homepage, tap on the Promo banner, and click ‘Join now’ on the next page. - How do I know if I’ve successfully registered for YouTrip Surprise?
To participate, you must first go to your YouTrip app homepage, tap on the YouTrip Surprise Promo banner, and then click ‘Join now’ on the next page.
Once successfully registered, a tracker will appear on the Promo banner showing your remaining spend to qualify for the Reward.
If you did not click ‘Join now’, you will not be registered and will not be eligible for the Cashback Reward. Cashback rewards are limited and issued on a first-come, first-served basis. Even if you are successfully registered, the Cashback Reward may have already been fully redeemed. The Reward quota is displayed on the campaign page after you click on the Promo banner. - How do I calculate the Cashback Reward amount, and how much will I receive?
The total Cashback Reward is capped at a percentage of the minimum spend offered to you on the Promo banner. For e.g. if your offer is “Get 5% Cashback when you spend min S$50.”, the Cashback Reward you will get is 5% of S$50, which is equivalent to S$2.50. - When will I receive my Cashback Reward? Why is it not instantaneous?
The Cashback Reward earned for the current month will be credited into your YouTrip wallet within 30 days after the end of the current cycle of YouTrip Surprise. - Do I still earn Cashback Reward if I do not meet the minimum spend?
If you do not meet the minimum spend stated on the Promo banner, you will not be entitled to the Cashback Reward. - If I meet the minimum spend, is my Cashback Reward guaranteed?
The Cashback Reward is subjected to limited redemptions, on a first-come first-served basis.Successful participation of YouTrip Surprise does not guarantee you a Cashback Reward. I.e. if you are the first few participant(s) within our set Reward quota to hit the minimum spend that you see on the Promo banner, you will receive a Cashback Reward. Once the Reward quota is fully redeemed, you will not receive a Cashback Reward even if you hit the minimum spend. The Reward quota is listed on the Promo banner on your YouTrip homepage.
- Do reversals/ refunds affect my eligible spend for the current cycle of YouTrip Surprise?
Yes, any reversals/ refunds of any eligible transaction made during the current cycle of YouTrip Surprise will affect your total eligible spend for the Cashback Reward.
