{"id":7224,"date":"2019-07-29T20:49:08","date_gmt":"2019-07-29T12:49:08","guid":{"rendered":"https:\/\/www.you.co\/en-SG\/?p=7224"},"modified":"2020-01-20T15:37:03","modified_gmt":"2020-01-20T07:37:03","slug":"youtrip-platform-upgrade","status":"publish","type":"post","link":"https:\/\/www.you.co\/sg\/blog\/youtrip-platform-upgrade\/","title":{"rendered":"YouTrip: We’re Upgrading!"},"content":{"rendered":"\n
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UPDATE 3 Aug, 08:30 (SGT): Upgrades completed! Please update your YouTrip app now. For security purposes, your first login onto the new platform will require an SMS OTP.<\/strong><\/p>\n\n\n\n

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Hey YouTroopers,
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As you may have heard from our last note to you, we’ve been upgrading our systems to address the surge of new user sign-ups and overloaded usage activity. Since then, you should be enjoying a smoother payment experience. \ud83d\ude0e
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However, as we progress into the last stage of the upgrade, it could affect your app usage intermittently. Top up your YouTrip account by 1 August 2019 (Thursday)<\/strong> to continue using YouTrip for payments during this upgrading period of up to 24 hours.
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Heads Up!<\/strong><\/h2>\n\n\n\n
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Starting 0930 hours<\/strong> on 2 August 2019 (Friday)<\/strong>, we are moving our current platform to an entirely brand new platform. All YouTrip app services will be paused to commence the move.
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Think of someone shifting house \u2013 clothes, belongings, furniture, electronics (and many more) have to be carefully moved from the old house to the new home.
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As we start moving these items one by one, we may experience a few hiccups \u2013 like a jammed door or just a traffic jam to our new home. However, we’re giving our 200% effort to ensure that this upgrade will be done swiftly and efficiently within 24 hours or earlier.
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What Must I Do?<\/strong><\/h2>\n\n\n\n
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During this extended period, you may not be able to access your YouTrip app to perform top-ups, exchanges, and card lock. Card transactions will not be affected, you can continue to make purchases and ATM withdrawals during this period. <\/p>\n\n\n\n

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Hence, you’re highly encouraged to top up your YouTrip account by 1 August 2019 (Thursday).<\/strong><\/p>\n\n\n\n

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What If I Need Help?<\/strong><\/h2>\n\n\n\n
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Even though we’re unplugging and moving, you can still reach out to our Customer Experience team via email customer@you.co<\/span><\/a> if you require urgent assistance. <\/p>\n\n\n\n

Also, keep up with our status on Twitter (@YouTrip_Status<\/span><\/a>), because we’ll notify you as soon as we move into our new home. It’s bigger, shinier, and above all, it’ll help us serve you better!<\/p>\n\n\n\n

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Read: YouTrip Raises US$25.5 Million in Record Funding<\/span><\/a><\/strong><\/p>\n\n\n\n

Read: YouTrip Leads Gender Equality in Fintech Space<\/span><\/a><\/strong><\/p>\n\n\n\n

Read: YouTripPerks Community Giveaway<\/span><\/a><\/strong><\/p>\n\n\n\n

Read: YouTrip Lands in NATAS Travel Fair<\/span><\/a><\/strong><\/p>\n\n\n\n

Read: Uncovering Credit Card Fraud with Data Analytics<\/span><\/a><\/strong><\/p>\n\n\n\n

Enjoy a worldwide fees-less travel experience!<\/em><\/p>\n\n\n\n

\"YouTrip<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"

Top up before 1 August to avoid app interruptions!<\/p>\n","protected":false},"author":6,"featured_media":7604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[622,13],"tags":[],"class_list":["post-7224","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-community","category-product"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/posts\/7224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/comments?post=7224"}],"version-history":[{"count":0,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/posts\/7224\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/media\/7604"}],"wp:attachment":[{"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/media?parent=7224"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/categories?post=7224"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/tags?post=7224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}