{"id":59146,"date":"2023-08-30T17:51:44","date_gmt":"2023-08-30T09:51:44","guid":{"rendered":"https:\/\/www.you.co\/sg\/?p=59146"},"modified":"2025-08-14T14:21:56","modified_gmt":"2025-08-14T06:21:56","slug":"youtrip-faq-friday-compilation-guide","status":"publish","type":"post","link":"https:\/\/www.you.co\/sg\/blog\/youtrip-faq-friday-compilation-guide\/","title":{"rendered":"YouTrip FAQ Fridays Compilation Guide"},"content":{"rendered":"\n

Missed out on any of our weekly FAQ Fridays? No problemo! From where you can find your Korean won to ATM withdrawals and questions on YouTrip 2.0, here\u2019s a compilation of what’s<\/strong> been asked so far \ud83d\udc47<\/strong><\/h2>\n\n\n\n
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ICYMI, we\u2019ve been holding weekly FAQ Fridays to answer our YouTroopers\u2019 burning questions every TGIF. Wondering about the latest addition to the fam \u2014 <\/strong>Apple Pay? Or when Google Pay is slated for launch? We\u2019ve got all your answers right here \ud83d\ude09<\/p>\n\n\n\n

Have any other questions that aren\u2019t on the list? Drop them in the comment section of our Instagram<\/a> and we\u2019ll have them sizzling on the grill next Friday \ud83d\udd25 Let\u2019s dive in!<\/p>\n\n\n\n

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\ud83d\udc9c<\/strong> Stay Up To Date<\/strong><\/p>\n\n\n\n

– Top 6 Destinations For Singaporeans Considering Overseas Studies Abroad<\/a>
– The Ultimate Potterhead Travel Bucket List<\/a>
– Okinawa Japan Travel Guide 2025: Best Things to Do, Itinerary & Tips<\/a><\/p>\n\n\n\n

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\ud83d\udc9c Everything About The YouTrip Card<\/strong><\/h2>\n\n\n\n
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\"YouTrip<\/figure>\n\n\n\n
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1\ufe0f\u20e3 How can we see the exchange rate for MYR like how we see for other currencies like JPY? \u2014 @dophinlymel on Instagram<\/em><\/strong><\/p>\n\n\n\n

\ud83d\udc49 <\/strong>Head to our Mastercard calculator to see our wholesale exchange rates!<\/p>\n\n\n\n

    \n
  1. Simply input your transaction currency (eg. MYR) and the amount you\u2019re exchanging <\/li>\n\n\n\n
  2. Input your card currency (SGD)<\/li>\n\n\n\n
  3. Don\u2019t forget to input \u20180\u2019 under bank fees<\/li>\n<\/ol>\n\n\n\n

    And voila, you\u2019ve got your exchange rate. <\/p>\n\n\n\n

    <\/div>\n\n\n\n

    2\ufe0f\u20e3 There isn\u2019t a KRW wallet in YouTrip, how to exchange KRW in advance? \u2014 Cheong Neo on Telegram<\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>Top up your desired amount (SGD)<\/strong> into your YouTrip wallet and you\u2019re ready to start spending in Korea! All you have to do is pay with your YouTrip Mastercard and we\u2019ll automatically convert it to KRW with Smart Exchange\u2122.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    3\ufe0f\u20e3 Hello Team~ Are we able to withdraw the stored value in the card? Eg. to a savings account? \u2014 @ngweiguo on Instagram<\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>Yes, you\u2019re able to withdraw funds back into your bank account by emailing us at customer@you.co<\/strong><\/a> with the title \u2018Refund<\/strong>\u2019. Do note that an administrative fee of S$10<\/strong> applies! <\/p>\n\n\n\n

    If not, you can always spend your remaining funds on public transport fares, or retail therapy with YouTrip Perks!<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    4\ufe0f\u20e3 Hihi, can I check what should I do if I have unauthorized transactions? There\u2019s no live chat available and I\u2019m overseas now \u2014 @Riceshine on Instagram<\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>In the case of unauthorized transactions, temporarily lock your card on your YouTrip app & email our Fraud Reporting team at fraud-reporting@you.co<\/a> <\/strong>or call us at our 24\/7 hotline (+65 6904 9334) <\/strong>immediately! Our CS team will then suspend your account for your protection and send you a complimentary<\/strong> replacement card. <\/p>\n\n\n\n

    <\/div>\n\n\n\n

    5\ufe0f\u20e3 Hi, does anyone know how long it takes for a refund to revert back into one\u2019s account? \u2014 Xue Ren on Telegram<\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>If your transaction was cancelled by a vendor, the refund should be reversed into your account within the next 8 days. <\/p>\n\n\n\n

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    \ud83d\udd25 Wondering About YouTrip 2.0?<\/strong><\/h2>\n\n\n\n
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    \"YouTrip<\/figure>\n\n\n\n
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    1\ufe0f\u20e3 Hi, is there any chance for those who already have the card to get the new card design? \u2014 @rasyiq_t on Instagram<\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>Yes, all you have to do is request a card replacement via your YouTrip app. Note that a S$10 fee<\/strong> will apply and your current card will be suspended until your new card arrives in 7-12 days<\/strong>. <\/p>\n\n\n\n

    If your card is about to expire\/has not expired, you\u2019ll be able to renew your card for FREE<\/strong> with the new design!<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    2\ufe0f\u20e3 Does the new purple card differ in function as compared to the old pink card? \u2014 @lethalegna on Instagram<\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>Nope, our card may have a fresh new look but we\u2019ve still got the best rates in town! Just remember to update your app to enjoy a brand new virtual card for those online shopping sprees \ud83d\udecd\ufe0f<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    3\ufe0f\u20e3 Does anyone have any idea how to use the YouTrip virtual card? Need to turn on NFC? \u2014 Loong Siow on Telegram<\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>Nope, simply key in your YouTrip virtual card details when you\u2019re online shopping or making in-app purchases. It\u2019s that convenient!<\/p>\n\n\n\n

    <\/div>\n\n\n\n
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    \ud83c\udf4e Apple Pay Q&A<\/strong><\/h2>\n\n\n\n
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    \"YouTrip<\/figure>\n\n\n\n
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    1\ufe0f\u20e3 What\u2019s the difference between adding the physical or virtual card to Apple Pay \u2014 @lester.low on Instagram<\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>There\u2019s no difference between adding your physical\/virtual card to Apple Pay! You can choose to add either \ud83d\ude01<\/p>\n\n\n\n

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    2\ufe0f\u20e3 Does it mean that we don\u2019t have to bring the physical card overseas? \u2014 @faithfulbelief on Instagram<\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>While Apple Pay is a great travel companion, it\u2019s advisable to still carry your Physical YouTrip card, especially for cash withdrawals! Plus, there\u2019s always the case of your phone running out of battery during your trip. <\/p>\n\n\n\n

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    3\ufe0f\u20e3 To get the travel cashback, do I need to use my physical or virtual YouTrip card? \u2014 @megan_ahh on Instagram <\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>You can add either your physical\/virtual YouTrip card on Apple Pay & score up to 10% cashback! If you\u2019re not an Apple user, you can earn up to 5% cashback when you tap in with your physical YouTrip card via contactless payment. <\/p>\n\n\n\n

    *Do note that cashback reward is not stackable. T&Cs apply. Find out more <\/em>here<\/em><\/strong><\/a>!<\/em><\/p>\n\n\n\n

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    4\ufe0f\u20e3 Any plans to make it available for Google Pay as well? \u2014 @filzahnadia on Instagram <\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>No worries, we didn\u2019t forget you, Android users! Google Pay is slated for launch later this year \ud83d\udc9c Do keep a close eye on our socials for more updates!<\/p>\n\n\n\n

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    \ud83c\udfe7 ATM Withdrawals<\/strong><\/h2>\n\n\n\n
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    \"YouTrip<\/figure>\n\n\n\n
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    1\ufe0f\u20e3 Can we withdraw money from this card from SG & overseas? \u2014 @mixuezhuo on Instagram<\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>You\u2019re able to withdraw cash at overseas ATMs. However, ATM withdrawals will not be available in Singapore<\/p>\n\n\n\n

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    2\ufe0f\u20e3 Any tips for free ATM fees in Malaysia? \u2014 @travelastic on Instagram<\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>The first S$400<\/strong> withdrawn in foreign currency is FREE<\/strong>! A 2% fee<\/strong> will apply thereafter. But this S$400 calendar limit will reset on the 1st of each month<\/strong> so you\u2019ll get to enjoy free withdrawals once more. <\/p>\n\n\n\n

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    3\ufe0f\u20e3 How to use it on overseas ATMs? \u2014 @laverlerve on Instagram<\/em><\/strong><\/p>\n\n\n\n

    \ud83d\udc49 <\/strong>Follow these steps: <\/p>\n\n\n\n

      \n
    1. Simply use any overseas ATM with a Mastercard\u00ae, Maestro\u00ae, or Cirrus\u00ae logo. <\/li>\n\n\n\n
    2. Key in your ATM pin <\/li>\n\n\n\n
    3. Select \u2018Saving Account\u2019<\/li>\n\n\n\n
    4. Click the option to withdraw in the country\u2019s local currency (eg. MYR in Malaysia) <\/li>\n<\/ol>\n\n\n\n
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      4\ufe0f\u20e3 Hello! Will users get a notice when they extend their S$400 free withdrawal overseas? \u2014 @devilxjen02 on Instagram<\/em><\/strong><\/p>\n\n\n\n

      \ud83d\udc49 <\/strong>You won\u2019t receive a notification. However, the YouTrip app makes tracking easy! Under \u2018Recent Transactions<\/strong>\u2019, you\u2019ll be able to check how much you\u2019ve withdrawn and if there are any fees included. <\/p>\n\n\n\n

      <\/div>\n\n\n\n

      5\ufe0f\u20e3 Which ATMs in Japan can I use to withdraw yen using YouTrip? And is the pin the same as my YouTrip pin? \u2014 @onlymusicunderstands on Instagram<\/em><\/strong><\/p>\n\n\n\n

      \ud83d\udc49 <\/strong>You can withdraw JPY from any ATMs accepting Mastercard (eg. 7-11 Lawson & FamilyMart). And yes, your PIN is the same as the one for your YouTrip app.<\/p>\n\n\n\n

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      \u2601\ufe0f Wallet Limits, Top Ups & Fees<\/strong><\/h2>\n\n\n\n
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      \"YouTrip<\/figure>\n\n\n\n
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      1\ufe0f\u20e3 Can you increase the limit of the YouTrip card to 10k? I have close to 5k yen stored and can\u2019t use it anymore \ud83d\ude41 \u2014 @charlotte_huu on Instagram<\/em><\/strong> <\/p>\n\n\n\n

      \ud83d\udc49 <\/strong>Based on MAS regulations, the current wallet limit is capped at S$5,000<\/strong> \ud83d\ude22<\/p>\n\n\n\n

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      2\ufe0f\u20e3 Is there a daily limit? So let\u2019s say I need to purchase something that costs over S$10k \u2014 @lydiatanye on Instagram <\/em><\/strong><\/p>\n\n\n\n

      \ud83d\udc49 <\/strong>There are no daily transaction limits, only an annual transaction limit of S$30,000<\/strong>. So yes, you\u2019d still be able to spend S$10,000, but you\u2019ll have to top up your wallet twice as the maximum wallet limit is capped at S$5,000.<\/strong><\/p>\n\n\n\n

      MAS is proposing to increase this transaction limit to<\/strong> S$100,000<\/strong> & the wallet limit to<\/strong> S$20,000<\/strong> \u2014 so keep an eye out for the change \u2b50<\/p>\n\n\n\n

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      3\ufe0f\u20e3 Hi, are there any charges for using Mastercard or Visa to top up your YouTrip card? \u2014 Shah Kan on Telegram<\/em><\/strong><\/p>\n\n\n\n

      \ud83d\udc49 <\/strong>There are no fees<\/strong> involved when topping up your YouTrip wallet with Mastercard credit\/debit cards, Visa debit cards, and even PayNow! <\/p>\n\n\n\n

      However, there\u2019s a 1.5% service fee <\/strong>applicable for top-ups using Visa credit cards<\/strong>. <\/p>\n\n\n\n

      <\/div>\n\n\n\n

      4\ufe0f\u20e3 When already overseas in Japan, can we use PayNow\/PayLah to top up our YouTrip card (instead of using credit cards to top up)? \u2014 CF on Telegram<\/em><\/strong><\/p>\n\n\n\n

      \ud83d\udc49 <\/strong>Yes, simply change your payment method to PayNow<\/strong> in your YouTrip app, input the amount you wish to top up, & save the QR code generated. Then head to your banking app under \u2018Scan & Pay<\/strong>\u2019 and select the QR code in your photo library. <\/p>\n\n\n\n

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      \ud83d\uddfa\ufe0f Travel Tips<\/strong><\/h2>\n\n\n\n
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      \"YouTrip<\/figure>\n\n\n\n
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      1\ufe0f\u20e3 Can the YouTrip card be used at Malaysia\u2019s petrol pump stations instead of paying inside the office? \u2014 @danny_ng_sg on Instagram<\/em><\/strong><\/p>\n\n\n\n

      \ud83d\udc49 <\/strong>Yes, you can pay with your YouTrip card using the self-service petrol pumps! Simply key in the same pin you use to log in to your YouTrip app. <\/p>\n\n\n\n

      <\/div>\n\n\n\n

      2\ufe0f\u20e3 How to use YouTrip to top up TNG? \u2014 Constance R on Telegram<\/em><\/strong><\/p>\n\n\n\n

      \ud83d\udc49<\/strong> Here’s how:<\/p>\n\n\n\n

        \n
      1. Enter your Touch \u2018n Go App<\/li>\n\n\n\n
      2. Click on \u2018Reload\u2019<\/li>\n\n\n\n
      3. Key in your desired amount & tap on \u2018Reload eWallet\u2019<\/li>\n\n\n\n
      4. Select \u2018Debit card\u2019 & key in your YouTrip card details<\/li>\n<\/ol>\n\n\n\n
        <\/div>\n\n\n\n

        3\ufe0f\u20e3 Does anyone know if we\u2019re able to use our YouTrip card for taking BTS\/MRT in Bangkok? \u2014 Clara Lee on Telegram <\/em><\/strong><\/p>\n\n\n\n

        \ud83d\udc49 <\/strong>You can conveniently tap in with your YouTrip card to avoid the lengthy queues at Bangkok\u2019s MRT stations<\/strong>. However, you\u2019ll still need to purchase a train ticket for the BTS train lines<\/strong>.<\/p>\n\n\n\n

        <\/div>\n\n\n\n

        4\ufe0f\u20e3 Is YouTrip good for overseas study use? Like payment for tuition fees, etc. \u2014 @ning_daphne on Instagram<\/em><\/strong><\/p>\n\n\n\n

        \ud83d\udc49 <\/strong>Yup, you can always save more with the best rates all day! Do note that there\u2019s a S$30,000 annual transaction limit set by MAS. This limit will reset every 365 days from your first top-up. <\/p>\n\n\n\n

        <\/div>\n\n\n\n
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        \ud83d\udecd\ufe0f Shop Till You Drop With YouTrip<\/strong><\/h2>\n\n\n\n
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        \"YouTrip<\/figure>\n\n\n\n
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        1\ufe0f\u20e3 Is it worth using YouTrip for accommodation bookings & carting out in home currency? \u2014 @mumofjae on Instagram<\/em><\/strong><\/p>\n\n\n\n

        \ud83d\udc49 <\/strong>Definitely! Plus, you can get additional cashback from YouTrip Perks<\/strong><\/a> when you make accommodation bookings with our merchant partners.<\/p>\n\n\n\n

        <\/div>\n\n\n\n

        2\ufe0f\u20e3 Can the YouTrip card be used to receive VAT tax refund shopping in Italy? \u2014 Dantzig on Telegram<\/em><\/strong><\/p>\n\n\n\n

        \ud83d\udc49 <\/strong>Different airports around the world accept different cards for their tax refunds. In the event that a prepaid debit Mastercard<\/strong> can be used to facilitate your tax refund, your YouTrip card is a go! <\/p>\n\n\n\n

        If not, you can always choose to get your refund in other ways such as cash, cheque, or credit card. <\/p>\n\n\n\n

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        \u2708\ufe0f Travel Insurance & YouTrip Send<\/strong><\/h2>\n\n\n\n
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        \"YouTrip<\/figure>\n\n\n\n
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        1\ufe0f\u20e3 How to buy family insurance in the app? \u2014 1 flight on Telegram <\/em><\/strong><\/p>\n\n\n\n

        \ud83d\udc49 <\/strong>Insurance purchase from our YouTrip app is only for the individual! You can approach HLAS<\/a> directly if you\u2019re looking to purchase for the whole fam. <\/p>\n\n\n\n

        <\/div>\n\n\n\n

        2\ufe0f\u20e3 Does it matter if my friend is using YouTrip or not for transferring money? \u2014 @cheryl_chinzyyy on Instagram<\/em><\/strong><\/p>\n\n\n\n

        \ud83d\udc49 <\/strong>Yes, if you\u2019re sending money via YouTrip Send, you\u2019ll have to make sure that the recipient is a fellow YouTrooper.<\/p>\n\n\n\n

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        Tune In Every Friday!<\/strong><\/h2>\n\n\n\n
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        \"YouTrip<\/figure>\n\n\n\n

        Image Credits: Business Vision<\/em><\/p>\n\n\n\n

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        Phew, that’s a lot<\/em> of questions! We hope you’ve found what you’re looking for, but if you haven’t, don’t be shy! Drop your sizzling hot questions in the comment section of our socials and we’ll get back to you on Friday \ud83d\ude09<\/strong><\/p>\n\n\n\n

        As Singapore\u2019s favourite multi-currency wallet, we aim to get those pesky fees out of the way and help you save on your travels. With the best foreign exchange rates, no longer will you have to deal with those long queues at money changers! So if you\u2019re looking for a go-to travel card, sign up for your complimentary YouTrip card today with promo code <YTBLOG5><\/strong> and get FREE S$5<\/strong> in your account! For more great tips and articles like this, join our Telegram<\/a> (@YouTripSG) and subscribe to our free weekly newsletter here<\/a> or down below.  <\/p>\n\n\n\n

        And while you\u2019re at it, why not join the conversation with thousands of #YouTroopers in our very own Community Telegram Group @YouTripSquad<\/a>? Get tips and tricks to everything YouTrip including exclusive invites to exciting events and experiences, & be part of the #YouTripSquad! <\/p>\n\n\n\n

        Bon Voyage \ud83d\udc9c<\/p>\n\n\n\n

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        \"\"<\/a><\/figure>\n\n\n\n
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        <\/p>\n","protected":false},"excerpt":{"rendered":"

        TGIF!<\/p>\n","protected":false},"author":75,"featured_media":59165,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[13],"tags":[39438,39853,39854],"class_list":["post-59146","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product","tag-faq","tag-faq-fridays","tag-youtrip-faq"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/posts\/59146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/users\/75"}],"replies":[{"embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/comments?post=59146"}],"version-history":[{"count":0,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/posts\/59146\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/media\/59165"}],"wp:attachment":[{"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/media?parent=59146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/categories?post=59146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/tags?post=59146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}