{"id":2840,"date":"2019-04-10T18:21:09","date_gmt":"2019-04-10T10:21:09","guid":{"rendered":"https:\/\/www.you.co\/en-SG\/?p=2840"},"modified":"2023-11-27T16:35:06","modified_gmt":"2023-11-27T08:35:06","slug":"how-to-dispute-request-chargeback-youtrip","status":"publish","type":"post","link":"https:\/\/www.you.co\/sg\/blog\/how-to-dispute-request-chargeback-youtrip\/","title":{"rendered":"How to Dispute and Request Chargeback for YouTrip Card"},"content":{"rendered":"

Noticed a transaction you didn’t make? Don’t fret! Follow these simple steps to submit a transaction dispute and chargeback request.<\/strong><\/h2>\n


\nStep 1: Download & Submit Form<\/strong><\/h2>\n

Fill up the Transaction Dispute & Chargeback Request Form<\/a><\/span> and submit it to our Customer Support team at\u00a0customer@you.co<\/a><\/span>\u00a0within 45 days<\/strong> from transaction date.<\/p>\n

\"How<\/a><\/p>\n


\nStep 2: Attach Supporting Documents<\/strong><\/h2>\n

Various supporting documents are required for different disputes. Make sure you submit the right supporting documents to minimise extra processing time.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
Dispute Reason<\/th>\nSupporting Documents<\/th>\n<\/tr>\n<\/thead>\n
Unauthorised transaction(s)<\/td>\n–<\/td>\n<\/tr>\n
Duplicated billing<\/td>\n\n
    \n
  • Receipt of original transaction<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
Paid by other means<\/td>\n\n
    \n
  • Cash receipt or bank \/ card statement<\/li>\n
  • Recorded attempt to contact merchant to resolve dispute (eg. email exchange)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
Incorrect amount<\/td>\n\n
    \n
  • Receipt or invoice showing authorised amount and currency for the transaction<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
Merchandise not received \/ Service not rendered<\/td>\n\n
    \n
  • Details of\u00a0merchandise or service purchased<\/li>\n
  • Dated receipt or invoice showing expected merchandise or service<\/li>\n
  • Proof of delivery notice with expected delivery date<\/li>\n
  • Recorded attempt to contact merchant to resolve dispute (eg. email exchange)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
Goods received but not as described \/ defective<\/td>\n\n
    \n
  • Details of\u00a0merchandise or service purchased<\/li>\n
  • Dated receipt or invoice showing expected merchandise or service<\/li>\n
  • Proof of delivery notice with expected delivery date<\/li>\n
  • Recorded attempt to contact merchant to resolve dispute (eg. email exchange)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
Refund \/ credit not processed<\/td>\n\n
    \n
  • Void transaction receipt issued by merchant stating amount, date, and card number<\/li>\n
  • For returned goods, proof of return and acknowledgement by merchant, and invoice for returned shipping<\/li>\n
  • Recorded attempt to contact merchant to resolve dispute (eg. email exchange)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
Cancelled recurring membership \/ subscription<\/td>\n\n