{"id":20367,"date":"2021-01-21T16:50:00","date_gmt":"2021-01-21T08:50:00","guid":{"rendered":"https:\/\/www.you.co\/sg\/?p=20367"},"modified":"2021-01-21T16:51:27","modified_gmt":"2021-01-21T08:51:27","slug":"overseas-spending-guide","status":"publish","type":"post","link":"https:\/\/www.you.co\/sg\/blog\/overseas-spending-guide\/","title":{"rendered":"Overseas Spending: Guide to Returns, Exchanges & Refunds"},"content":{"rendered":"\n

Facing online shopping problems? Read on to learn how to best ask for returns, exchanges, or full refunds on overseas spending!<\/strong><\/h2>\n\n\n\n
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We\u2019ve spent quite a bit of time telling you about how you can score sweet deals on some of the most popular products around, simply by buying them from overseas online stores with a multi-currency account like YouTrip<\/a> to skip on credit card fees<\/a> from overseas spending. <\/p>\n\n\n\n

You may have already seen our numerous guides on getting cheaper outfits<\/span><\/a>, subscription boxes<\/span><\/a>, premium household equipment<\/span><\/a>, overseas snacks<\/span><\/a>, and even Apple products like iPad Pros<\/span><\/a> and AirPods<\/span><\/a>. If you haven\u2019t, check out all our guides here<\/span><\/a>, as there\u2019s surely something that’ll catch your eye.<\/p>\n\n\n\n

As with all things, sometimes things just end up going wrong when you order something online. You may get a spoilt or defective item, or worse \u2013 the wrong product entirely! If that happens to you, you need to know exactly what to do next. If you don’t, keep reading!<\/p>\n\n\n\n

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\u274c<\/strong> I\u2019ve Received A Defective \/ Wrong Item. What Should I Do?<\/strong><\/h2>\n\n\n\n
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The first thing you\u2019ll want to consider is if the online store has an established process for returns and refunds. Prominent online brands, like Amazon and ASOS, will have return and refund processes in place. You can easily access their policies online and the entire process is likely to be pretty quick and easy. So we\u2019re not going to delve into these scenarios too much.<\/p>\n\n\n\n

If you’ve purchased from a smaller online retailer or a third-party vendor, here’s where you might face some challenges. When in such sticky situations, here\u2019s what you can do:<\/p>\n\n\n\n

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\ud83d\udce7 Engage The Merchant Directly<\/strong><\/h2>\n\n\n\n
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If there isn’t any process in place for such issues, we would recommend corresponding with the merchant directly. It may not be as easy to call the merchant directly over the phone. But this doesn’t mean that you’re out of options to get in touch with them. If there’s a webchat function, try that! Otherwise, drop them a message on social or email their support team directly. You’ll definitely have at least one of the options to work with.<\/p>\n\n\n\n

When lodging a report with the merchant, keep on hand the information you’ll need to provide. This makes the process as seamless as possible. Some possible information you’ll need:<\/p>\n\n\n\n