{"id":12100,"date":"2020-01-20T18:03:32","date_gmt":"2020-01-20T10:03:32","guid":{"rendered":"https:\/\/www.you.co\/sg\/?p=12100"},"modified":"2025-11-07T13:24:43","modified_gmt":"2025-11-07T05:24:43","slug":"youtrip-new-feature-online-payment-atm-alert","status":"publish","type":"post","link":"https:\/\/www.you.co\/sg\/blog\/youtrip-new-feature-online-payment-atm-alert\/","title":{"rendered":"Online Payment & ATM Alerts"},"content":{"rendered":"\n
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[Updated on 7 Nov 2025]<\/strong><\/p>\n\n\n\n

Hey YouTroopers! 
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Thank you for your incredible support in 2025! We\u2019ve seen more of you exploring the world<\/a> \u2013 with 1 in 4 of you travelling to more than one destination<\/strong> last June holiday, and 1 in 5 Singaporeans using YouTrip<\/strong> for overseas spending. Impressive!
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As more of you tap, swipe, and spend across the globe, we\u2019ve rolled out a new security feature<\/strong> to further safeguard your money and transactions.
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What is an Online Payment & ATM Alert?<\/strong><\/h2>\n\n\n\n
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Starting 21 January 2020, you\u2019ll receive a daily consolidated statement<\/strong> of all your online transactions and ATM withdrawals in the past 24 hours. This daily consolidated statement will be delivered to your registered email inbox at 4 AM (SGT) daily.<\/strong> <\/p>\n\n\n\n

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\"Online<\/a>
Sample email of an Online Payment & ATM Alert<\/em><\/figcaption><\/figure>\n\n\n\n
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What kind of transactions are included?<\/strong><\/h3>\n\n\n\n
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  1. Paying for an online or e-commerce purchase with your YouTrip card <\/li>\n\n\n\n
  2. Providing your YouTrip card details over the phone to make a phone order <\/li>\n\n\n\n
  3. Setting up recurring payments that automatically bill your YouTrip card <\/li>\n\n\n\n
  4. Fulfilling an online invoice with your YouTrip card<\/li>\n\n\n\n
  5. Withdrawing cash at ATMs with your YouTrip card<\/li>\n<\/ol>\n\n\n\n
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    Who will receive these Online Payment & ATM Alerts?<\/strong><\/h3>\n\n\n\n
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    You’ll get an Online Payment & ATM alert only if you’ve made an online transaction or ATM withdrawal in the past 24 hours<\/strong>. No activity? No email \u2013 simple as that! <\/p>\n\n\n\n

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    Received an Online Payment & ATM Alert, but didn’t make any of the transactions listed?<\/strong><\/h3>\n\n\n\n
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    If you spot a transaction you don’t recognise, contact our Customer Experience Team immediately at customer@you.co<\/span><\/a> if any of the transactions were not authorised by you.<\/p>\n\n\n\n

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    Will a reversed transaction be shown in the Online Payment & ATM Alert?<\/strong><\/h3>\n\n\n\n
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    If a transaction is successfully reversed before the daily consolidated statement is sent, it won’t<\/strong> appear in your Online Payment & ATM Alert. If you do have any transaction reversals, they’ll appear on your Reversed Transaction Statement <\/strong>instead. <\/p>\n\n\n\n

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    \"Reversed
    Sample email of a Reversed Transaction Alert<\/em><\/figcaption><\/figure>\n\n\n\n
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    Why is my payment reversed? <\/strong><\/h4>\n\n\n\n
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    1. Merchant Reversal: <\/strong>If a merchant cancelled the transaction or has not claimed funds within 8 days, the amount will be released back to you automatically. If you need clarification or the payment shouldn’t have been reversed, it’s best to reach out to the merchant directly.
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    2. Pre-Authorised Holds: <\/strong>The merchant has temporarily “reserved” an estimated amount on your card. This pre-authorised amount may be reversed first. Once the final amount is confirmed, the actual charge will be processed. This is common for hotels & accommodations, car rentals, transport services, fuel pumps and certain online platforms. <\/li>\n<\/ol>\n\n\n\n
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      Can I turn off these Online Payment Alert & ATM Alerts?<\/strong><\/h3>\n\n\n\n
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      Nope \u2013 this feature is mandatory<\/strong> to ensure a secure payment experience for all YouTrip users.
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      With this security feature, you\u2019ll enjoy a clear, consolidated view of your recent online transactions and ATM withdrawals \u2013 all in one convenient email. Thank you for being part of our journey as we continue to build a smarter, more secure payment experience for you!
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      Read: YouTrip Wins Startup Of The Year & Best Fintech Startup<\/span><\/a><\/strong>
      Read:       Singapore Overseas Spending Report 2019<\/span><\/a><\/strong>
      Read:       #YouTripPerks: A Trooper\u2019s Christmas<\/span><\/a><\/strong>
      Read:       CEO Packing List: Caecilia Chu, YouTrip<\/span><\/a><\/strong>
      Read:       How to Choose an Internship: My YouTrip Internship Experience<\/span><\/a><\/strong><\/p>\n\n\n\n

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      sign up now!<\/strong><\/a><\/div>\n<\/div>\n\n\n\n
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      <\/p>\n","protected":false},"excerpt":{"rendered":"

      New security feature to further safeguard your money and transactions!<\/p>\n","protected":false},"author":8,"featured_media":76770,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[622,13],"tags":[],"class_list":["post-12100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-community","category-product"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/posts\/12100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/comments?post=12100"}],"version-history":[{"count":0,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/posts\/12100\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/media\/76770"}],"wp:attachment":[{"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/media?parent=12100"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/categories?post=12100"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.you.co\/sg\/wp-json\/wp\/v2\/tags?post=12100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}