General Terms & Conditions

On 27 February 2020, this General Terms & Conditions shall cease to apply. You may access the proposed new General Terms & Conditions, which shall apply from 27 February 2020, here.

You Technologies Group (Singapore) Pte Ltd, the holder of the YouTrip stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully.

You Technologies Group (Singapore) Pte Ltd is licensed under the Money-changing and Remittance Businesses Act (Cap. 187) to carry on remittance business. Please note that such licensing does NOT guarantee the performance of the remittance licensee and customers take the risk of any loss suffered from the remittance.

Overall terms
1. The Terms and Conditions set forth herein (collectively, the “Terms”) form a legal agreement between you and You Technologies Group (Singapore) Pte Ltd (“You Technologies”, “the Company”, “our” or “we”).
2. By accepting these Terms, you are also deemed to have read and accepted our Privacy Policy (available at https://www.you.co/en-SG/privacy-policy/).
3. You must agree to the Terms set out below in order to engage in any interaction with our payment card, mobile application, software, website and customer services (collectively, the “Services”), and by either using the Company’s mobile application (the “App”), downloading, installing or using any associated software of the Company (the “Software”), you are expressly acknowledging and agreeing to be bound by these Terms, as well as any future amendments and additions made to the Terms as published from time to time on www.you.co or through the App.
4. By using the Services, you agree that you have read, understood, accepted and agreed with our Terms. If you do not agree to the Terms and wish to discontinue using the Services, please discontinue using the App, the Services, the physical or virtual prepaid card (the “Card”), and the Company website.
Prior to Account Creation
1. When you sign up on our registration or waiting list, you are agreeing to allow the Company to contact you and use your e-mail and/or phone number that you have provided in any way deemed reasonable to assist you in the process of creating an account (“YouTrip Account” or “Account”) for you.
Account Creation
1. When you sign up, you are creating a YouTrip Account unique to your phone number. During the creation of a YouTrip Account, we will ask you to provide certain information that is necessary to complete the registration. As creating a YouTrip Account is the necessary first step to using our App and the Card, your cooperation is imperative in this regard. Your Account will be activated on the date you activate your YouTrip Account in the App after receiving a Card from us.
Identity Authentication
1. You agree to cooperate with all requests made by us or any of our third party service providers in relation to your Account and/or Card, to identify you, authenticate your identity, or validate your funding sources or transactions. The Company may close, suspend, or limit access to your Account and/or the Services if we are unable to obtain or verify these information. You also agree to authorise the Company – directly or via the Company’s third party service providers – to make any enquiries we deem necessary to validate your identity. Some examples of these enquiries include asking for your date of birth, driver’s license or other such information to help the Company to identify you, and may also involve some assistance on your part, such as taking steps to confirm ownership of your phone number, payment instruments, or verifying your information against third party databases.
Accuracy of Information
1. You are responsible for the accuracy of the applicable payment information for each usage of Services you are involved in, including the transaction, e-mail address, telephone number of the recipient, WhatsApp, Facebook or any other communication channels as well as the amount of the transaction. Any losses that occur as a result of your providing inaccurate information shall not be deemed the responsibility of the Company.
Approved Devices and Platforms
1. Our App is intended to be used on mobile devices, Apple or Android operating systems, the You Technologies website or other devices or operating systems approved by the Company, as provided to you directly by the Company. As such, a number of our services shall be delivered through your mobile device and computer. You may not use the Services on a mobile device or the mobile device’s operating system, other device or other device’s operating system that has been modified or customised in any way. You bear the sole responsibility for such unauthorised use of the Account, the Services or the Card, and any losses that occur as a result shall not be deemed the responsibility of the Company.
Data Security
1. You are responsible for maintaining reasonable security and control of your mobile phone, all IDs, passwords, personal identification numbers (PINs), or any other codes that you use to access the Services, the Card and your Account (“Credentials”). You agree to immediately notify us of any unauthorised use of your login credentials or other breach of security, via our in-App message support system. You can also block your Card on the App at any time.
Using the Services
1. You agree that in relation to the Services and your Account, you will:
  1. ensure that you have sufficient balance in your Account for the payment transaction before use;
  2. not let any other person use your Account;
  3. provide us with all necessary assistance to recover any unauthorised amount paid from your Account’s available balance; and
  4. at our request, top up your Account to undo any negative balance.
2. You agree to not carry out the following activities while using the Company’s website at www.you.co, the Services, the App, the Card, your Account or while interacting with the Company, other users of the Services (“Other Users”) or third parties (the “Restricted Activities”):
  1. Use the Services and Card for any purpose for which it is not designed or intended, including purposes other than for the payment for goods and/or services (e.g. collecting donations as a charity or non-profit organisation);
  2. Infringe the Company or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights or rights of publicity or privacy;
  3. Act in a manner that is defamatory, libelous, threatening or harassing;
  4. Provide false, inaccurate or misleading information;
  5. Engage in debt-collection;
  6. Instruct us to send or receive what we reasonably believe to be potentially fraudulent funds on your behalf;
  7. Control a YouTrip Account that is linked to another YouTrip Account that has engaged in any of these Restricted Activities;
  8. Take any action that imposes an unreasonably or disproportionately large load on our infrastructure; facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; use an anonymising proxy; use any robot, spider, other automatic device, or manual process to monitor or copy our website without our prior written permission; or interfere or attempt to interfere with the Services;
  9. Take any action that may cause us to lose any of the Services from our internet service providers, payment processors, or other suppliers;
  10. Use the Services to test credit card behaviours;
  11. Circumvent any You Technologies policy or determinations about your Account such as temporary or indefinite suspensions or other YouTrip Account holds, limitations or restrictions, including, but not limited to, engaging in the following: attempt to create a new or additional YouTrip Account when a YouTrip Account has a negative balance or has been restricted, suspended or otherwise limited; create a new or additional YouTrip Account using information that does not belong to you (e.g. name, address, e-mail address, etc.); or use a YouTrip Account that does not belong to you;
  12. Harass our employees, agents or Other Users;
  13. Breach these Terms, or any other agreement or policy that you have agreed to with the Company, or other third party service providers;
  14. Violate any law, statute, ordinance, or regulation;
  15. Use the Services to purchase or sell, or to facilitate the purchase or sale of, illegal goods or services, including, but not limited to: unlawful sexually oriented materials or services, counterfeit products, unlawful gambling activities, fraud, money laundering, funding of terrorist organisations, or the unlawful purchase or sale of tobacco, firearms, prescription drugs, or other controlled substances;
  16. “Double-dip” during a dispute, chargeback, reversal or other investigation. “Double-dipping” refers to intentionally or knowingly receiving or attempting to receive funds from both You Technologies and a merchant for the same Transaction (defined below);
  17. Use the Services in a manner that is likely to result in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties or other liabilities to You Technologies, Other Users, third parties or yourself;
  18. Use your Account or the Services in a way to lead the relevant electronic funds transfer network to reasonably believe to be an abuse of the card system or a violation of card association or network rules;
  19. Intentionally and for a prolonged period allow your Account to have a negative balance;
  20. Refuse to cooperate in an investigation or confirm your identity or any information you provide to us; or
  21. Use the Services in a way to lead us to reasonably believe may be a violation of any applicable electronic payment network rules, card association or network rules, or applicable law.
3. In the event that we discover that you have carried out or attempted to carry out any of the Restricted Activities or transactions that we believe are not permitted by these Terms, we may take action under our sole discretion to freeze, close, suspend, terminate or limit your access to the Services, as well as refuse to facilitate any transactions relating to you.
Changes to the Services
1. We may change, suspend or discontinue any aspect of the Services at any time, including hours of operation or availability of the Services or any service features, without notice and without liability. We may also impose limits on certain service features or restrict access to some or all of the Services without notice and without liability.
Card Service
1. You will be issued a Card after your application for a YouTrip Account has been processed and approved. Your Account will be activated on the date you activate your YouTrip Account in the App after receiving a Card from us.
2. You shall sign the Card on the signature panel on the back of the Card immediately upon receipt, and safeguard the Card. We shall not be responsible/liable to you for any discrepancy between the signature appearing on the Card and the corresponding sales slip or if for any reason(s) the Card is not accepted. You agree and understand that any discrepancy between the signature appearing on the Card and the corresponding sales slip shall not by itself be a ground for disputing the validity of the sales transaction.
3. Your Card shall be valid for the period (“Validity Period”) stated on the card and shall expire on the first day of the following month indicated on the face of the Card. You agree and understand that the Validity Period may not be extended.
4. All Cards shall be delivered to the Singapore registered address stated in your application and delivery to postal boxes shall not be accepted.
5. You must:
  1. keep a secure record of your Card number and the date on which your Card expires;
  2. keep your Card safe;
  3. sign and activate your Card as soon as you receive it;
  4. always remember to take your Card back after using it;
  5. not allow any other person to use your Card;
  6. not give your Card number and details to any unauthorised person; and
  7. not leave your Card in an unattended wallet, purse or vehicle or anywhere where another person could remove your Card without being noticed.
6. If your Card has expired, you must not continue to use it.
7. If your Card is lost, stolen, damaged or defaced, you may apply for a replacement Card from us. A replacement fee determined by us shall be chargeable for the replacement of your damaged Card. Any remaining stored value in the lost, stolen, damaged or defaced card shall only be transferred to the new Card. For replacement of damaged or defaced Cards, you may need to produce the damaged or defaced card, and may be required to provide receipts for proof of purchase. We are not responsible for any losses that occur as a result of your Card being lost or stolen.
Account Closure and Refunds
1. You may close your Account in accordance with instructions we provide to you from time to time.
2. You acknowledge that where there is any unused stored value in your Account when your Card expires, you shall no longer be entitled to use that unused stored value
3. You are encouraged to use up the stored value in your Account before closing your Account, as there is a fee to process your refund. We shall only be obliged to refund you the remaining stored value, if any, in your Account under the following conditions:
  1. you have closed your Account;
  2. a refund application form is duly submitted to and approved by us; and
  3. a refund processing fee shall apply for each refund, and shall be deducted from the remaining stored value on your Account. We will only be obliged to process a refund if the remaining stored value exceeds the refund processing fee and other promotional credits (e.g. referral bonus) previously offered to you. If there is insufficient stored value to cover the refund processing fee, we will notify you in writing of the unsuccessful refund.
4. The remaining stored value will be refunded or made available to you within 60 days from the date we receive your refund application form. If you do not collect or effect your refund within 50 days from the date the refund is made available, you shall be deemed to have abandoned your claim to the remaining stored value and shall no longer be entitled to the remaining stored value, and we shall have the right to deal with the stored value as we deem fit.
5. If you do not file for a refund within 1 month from the expiry date of your Card, you shall be deemed to have abandoned your claim to the remaining stored value and no longer be entitled to claim the remaining stored value, and we shall have the right to deal with the remaining stored value in such manner as we deem fit.
Fees
1. The fees payable in relation to your use of the Services, YouTrip Account and the Card are as follows:
  1. Overseas Transaction Fees: Free
  2. Currency Exchange Fees: Free
  3. Card Issuance & Setup Fee: Free
  4. Annual Fee: Free
  5. Top Up Fee: Free
  6. ATM Withdrawal Fee: S$5 or equivalent
  7. Card Replacement & Delivery Fee: S$10.00
  8. Refund Processing Fee: S$10.00
2. Notwithstanding any other terms in these Terms, you acknowledge that we may at any time at our sole discretion decide to lower the fees payable by you without notification to you by updating the fee table above.
Transaction Limits
1. The limits in relation to the top-up to your YouTrip Account (the “Top Up”) and the purchases of goods and/or services from a merchant by using the Card or through the Account (the “Transaction” or “Transactions”) are as follows:
  1. Maximum Top Up Balance Limit: S$3,000
  2. Daily Top Up Limit: S$6,000
  3. Monthly Top Up Limit: S$30,000
  4. Yearly Top Up Limit: S$100,000
  5. Daily Transaction Limit: S$6,000
Reported Account Balance
1. Balances and available funds reported via the Services are only approximate real time balances, not the settled balances in your Account, and may not include pending debits and credits. Regardless, the Company will provide you information about pending debits and credits when it becomes available.
Methods of Sending, Spending or Exchanging Money
1. By sending, spending or exchanging money, you are authorising and instructing the Company to execute the transaction. After you have authorised the Transaction, you will not be able to cancel it, except as provided for by applicable law. You are responsible for confirming the accuracy of any Transactions made by you only.
Receipts at Merchant Locations
1. The Company provides virtual receipts for all Transactions, which are accessible through the App. Additionally, merchants should provide you receipts when you use the Services. No physical receipt or other written confirmation in connection with any Transaction shall be provided by the Company.
Refused and Refunded Transactions
1. When you make a payment, the recipient is not required to accept it. The Company shall not be liable for any losses incurred as a result of the recipient’s refusal of payment. Any unclaimed, refunded or denied payment will be returned to you through the original payment method, and any unclaimed payment will be returned to you within 30 days of the date you initiated payment.
Fraud Detection
1. If the Company has reason to believe that your instructions may involve fraud or misconduct, or violate applicable law, these Terms, applicable You Technologies policies, as determined in the Company’s sole and absolute discretion, we may delay sending instructions on your behalf, or refuse it altogether.
2. Some merchants, such as car hire companies, hotels, restaurants and other service providers will estimate the sum of money you may spend with them or for which you require authorisation. This estimate may be for an amount greater than the amount you ultimately spend with them or are charged for by them, which means that some of the funds on your Account may be held for up to 30 days until the merchant has settled the Transaction amount, and as a result, you will not be able to spend this estimated sum during this period. We are not able to release such sum without the merchant’s authorisation, and in some situations, you may be required to have a maximum of 20% more on your Account than the value of the bill to allow for any service charge added by the merchant.
Fraud Monitoring
1. The Company may monitor your Transactions for the purpose of determining fraudulent activity and whether you are in good standing. We may decide to suspend your Account, or put limitations on your usage based on our methods, which are subject to change without notice. The Company will use all available information to help fight fraud on our system, and as such, your cooperation is highly appreciated. If you believe your Account has been opened or used in an unauthorised manner, please contact us immediately.
Unauthorised Transactions
1. You are responsible for all activities under your Account (i.e. which are referable to your Credentials), which shall be deemed to be your activity whether such activity is actually carried out or authorised by you or not. We shall be entitled to treat all use of or access to the Services, and any information, data, instructions or communications issued under your Account, as having been transmitted and validly issued by you, and you shall be bound by all such use and/or access.
2. You shall be liable for all losses incurred as a result of unauthorised Transactions if:
  1. You have acted fraudulently;
  2. You have intentionally or negligently compromised the security of your Account negligence; or
  3. You have provided any of your Credentials to another person who then used these details to carry out Transaction.
  4. We may charge you for any reasonable costs that we incur in order to stop your Card or your Account being used and to recover any monies owed as a result of the aforementioned circumstances.
Exchange Rates
1. The Card can be used for transactions that are not in the currency of Singapore dollar (“Foreign Currency”). If you make a Foreign Currency transaction, we will either settle such transaction in the relevant Foreign Currency, such other Foreign Currency, or Singapore dollar balances as may be available in your YouTrip Account. If such transaction is settled using other Foreign Currency or Singapore dollar balances, the applicable sums from such balances will be changed to the relevant Foreign Currency at a competitive rate of exchange as may be indicated on our App. Exchange rates may change. Please refer to the App for the latest rates.
Limitations on Closing Your Account
1. You are prohibited from closing your Account to evade an investigation. Doing so may result in the Company freezing the relevant YouTrip Account to protect all parties to the Services, its affiliates, or a third party against any liability. Additionally, you will remain liable for any obligations related to your Account even after your Account has been closed.
Limitation of Liability
1. Our liability for any loss or damage that you may incur arising from the use of the Card that is due to our breach or non-performance of our obligations under these Terms shall not exceed SGD3,000.00 or the actual loss or damage, whichever is the lower.
Governing Law & Jurisdiction
1. The construction, validity and performance of these Terms shall be governed by and construed in accordance with Singapore law. Each party mentioned herein hereby submits to the non-exclusive jurisdiction of the Singapore courts.
Internet Delays
1. As with any electronic products, the Services, App and/or the Software may be subject to limitations, delays and other problems that comes with using the internet and electronic communications, including the device used by you or third party service providers being faulty, not connected, out of range, switched off or not functioning. The Company is not liable for any delays, delivery failures, damages or losses that occur as a result of these problems.
Checking for Communications and Updates
1. We will post new communications and updates from time to time on the App or the website, and while we may notify you with regards to these new communications to your Account or the Services, we are not obliged to do so under these Terms. As such, it is your responsibility to log on to your Account and the Services to open and review these communications. You are also responsible for reviewing your notices and Transaction history, and to promptly report any questions, apparent errors, or unauthorised Transactions. Failure to contact You Technologies in a timely manner may result in your loss of funds or important rights. Further, we are under no obligation to provide you with a separate periodic statement for your usage of the Services unless you specifically request for one, in which case you will be charged a fee. Additionally, the Company can implement a forced update of the App as it deems necessary.
Customer Support
1. You may contact our customer support for any enquiries regarding payment transactions, or any other related enquiries that may occur during your use of our App. If you discover any error or unauthorised Transaction, please contact our customer support immediately. Our customer support team can be reached through the in-App message support system. You can also block your Card on the App at any time.
2. Any transaction disputes or requests for chargeback shall be raised through the prescribed Cardholder Transaction Dispute & Chargeback Form found on our website.
Updating Your Contact Information
1. It is your responsibility to keep your contact information up to date so that the Company can communicate with you without any problem. When the Company sends you an electronic communication but you cannot receive it because your e-mail address on file is incorrect, out of date, blocked by your service provider, or you are unable to receive electronic communications for other reasons, the Company will be deemed to have provided the Communication to you, and shall not be liable for any damages or losses incurred as a result.
2. If your phone number or e-mail becomes invalid, the Company may deem your YouTrip Account to be inactive, and you may not be able to use your Account until the Company receives a valid, working phone number or e-mail address from you.
Waiver
1. Our failure or delay in exercising any power, right, or remedy under these Terms shall in no way be deemed as a waiver of such power, right, or remedy.
Third Party Rights
1. Any person or entity who is not a party to these Terms shall be given no right under the Contracts (Rights of Third Parties) Act, chapter 53B of Singapore to enforce any of these Terms, whether such person or entity has been identified by name, as a member of a class or as answering a particular description.
Amending these Terms
1. We may amend any part of these Terms, or our policies relating to the Service, at any time, by posting the amended versions on our website at www.you.co. We may elect, at our discretion, to provide notice of such amendments to you through e-mail or through other means, but you remain responsible for checking for amended Terms and policies regularly. If you do not agree to any amended Terms or policies, you should close your Account; continued use of your Account shall be deemed to be acceptance of the amended Terms