Support Engineer, Hong Kong

Careers

We look for engineers that demonstrate curiosity and creativity in problem solving. The ideal candidate for this Support Engineer position is someone who has demonstrated a strong capability in being a diligent and supportive teammate and able to investigate issues and solve problems with autonomy.  

Responsibilities:

  • Responsible for handling internal and external technical support requests from customer service and engineering team
  • Work closely with customer service and engineering team via Jira to understanding the production issues and provide Tier 2 technical support
  • Troubleshoot, diagnose and resolve issues of any production technical issues
  • Preparing technical and troubleshooting documentation

Requirements:

  • 5 years strong technical support experience using Linux, good knowledge of network connectivity (TCP/IP), SQL Databases etc.
  • Knowledge of cloud provider operation (AWS)
  • Knowledge of Openshift container platform and container concept is highly preferable; familiar with Jira system will be an advantage
  • Co-operative, good sense of responsibility and support escalation flow; eagerness to learn and grow
  • Fluent in Cantonese and English
  • Good team player, self-motivated, good communication and interpersonal skill

What We Offer:

  • While receiving a highly competitive remuneration, we offer you the opportunity to lead and work with an exceptionally passionate and talented group of people to transform the future of banking in Asia
  • Meal allowance
  • Freeflow of snacks and drinks
  • Weekly sports night, card games and table tennis breaks
  • Medical and dental insurance

To Apply:

If you are interested in this position, please send your resume and work portfolio to hr@you.co quoting Support Engineer in the subject header. Only qualified candidates will receive a reply.