Support Engineer, Hong Kong

Careers

Our culture is entrepreneurial, open & transparent, teamwork oriented with a flat structure. We look for engineers that demonstrate curiosity and creativity in problem solving. The ideal candidate for this Support Engineer position is someone who has demonstrated a strong capability in being a diligent and supportive teammate and able to investigate issues and solve problems with autonomy.  

Responsibilities:

  • Responsible for handling internal and external technical support requests from customer service and engineering team
  • Work closely with customer service and engineering team via Jira to understanding the production issues and provide Tier 2 technical support
  • Troubleshoot, diagnose and resolve issues of any production technical issues
  • Prepare technical and troubleshooting documentation

Requirements:

  • 1-3 years of IT support experience; fresh graduates who have a passion in fintech will also be considered
  • Able to work with ticket system (Jira) and communication tools (Slack) 
  • Basic knowledge of Linux and networking (TCP/IP)
  • Sense of urgency, teamwork, good communication skill, independent, proactive and responsible
  • Available to work shift duty and on public holidays
  • Fluent in Cantonese and English

What We Offer:

  • While receiving a highly competitive remuneration, we offer you the opportunity to lead and work with an exceptionally passionate and talented group of people to transform the future of banking in Asia
  • Competitive remuneration
  • A great work environment at WeWork in Sheung Wan with large private office space (2 min walk from Sheung Wan MTR)
  • Medical and dental insurance

To Apply:

If you are interested in this position, please send your resume and work portfolio to hr@you.co quoting Support Engineer in the subject header.

Only qualified candidates will receive a reply.